psdi.app.ticket

Class TKTemplate

java.lang.Object

psdi.mbo.Mbo

psdi.mbo.StatefulMbo

psdi.app.ticket.TKTemplate

All Implemented Interfaces:

java.rmi.Remote, TKTemplateRemote, MboConstants, MboRemote, StatefulMboRemote, MaxRemoteProxy

public class TKTemplate
extends StatefulMbo
implements TKTemplateRemote

MBO to represent a Ticket Template. See the Ticket package description for details.

This is a system level object.

The key attribute for this object is TemplateId.

The attributes in this object are as follows:

Attribute Name	Description
Class	Classification of Ticket that can be either a Service Request, Problem or Incident.
Classstructureid	Defines the class structure of the Ticket.
Commodity	Commodity.
Commoditygroup	Commodity Group.
Description	Description of the Ticket.
Description_LongDescription	Long Description of the Ticket.
Impact	Specifies the business Impact/severity of the Ticket
InternalPriority	Attribute that indicates the Priority of an Issue as determined by the Servoce Desk Agent
Owner	Attribute that identifies the Owner for the ticket.
OwnerGroup	Attribute that identifies the Owner group for the ticket.
Status	The status of the Ticket Template.
StatusDate	Ticket Template's Status Date.
TemplateId	Attribute that identifies Template Identifier.
TKTemplateId	Unique identifier of the template Template.
Urgency	Attribute that identifies reflection of the speed in which a Ticket should be resolved.
Vendor	The Company associated with the ticket.

Field Summary

Fields

Modifier and Type	Field and Description
MboValue	mbv Define the MboValue mbv to be utilized by the getHierarchyPath method.

Fields inherited from class psdi.mbo.StatefulMbo

onListTab, statusChangeButtonSigoption, targetStatusOption

Fields inherited from class psdi.mbo.Mbo

MULTILANGCOPY, phantomList, phantomQueue

Fields inherited from interface psdi.mbo.MboConstants

ALLROWS, CHANGEDBY_USER, COUNT_ADDITIONS, COUNT_AFTERSAVE, COUNT_DATABASE, COUNT_DELETED, COUNT_EXISTING, DBCONFIG, DELAYVALIDATION, DELAYVALIDATIONONLY, DISCARDABLE, GOTCOMPLETEWHERE, HIDDEN, NO_RELATEDMBOS_OF_OWNERSCHILDREN_FETCH, NOACCESSCHECK, NOACTION, NOADD, NOCOMMIT, NODELETE, NONE, NOOVERWRITE, NOSAVE, NOSETVALUE, NOUPDATE, NOVALIDATION, NOVALIDATION_AND_NOACTION, NOVALIDATION_AND_NOACTION_ALLOWCROSSOVER, READONLY, REBUILD, REQUIRED, SAMEVALUEVALIDATION, SETBYPARENT, USER

Constructor Summary

Constructors

Constructor and Description
TKTemplate(MboSet ms) Constructs the Ticket Template object.

Method Summary

Modifier and Type	Method and Description
void	add() Add a new Ticket Template.
void	appValidate() Pre-save validation method.
void	changeStatus(java.lang.String status, java.util.Date date, java.lang.String memo, long accessModifier) Change Status A string briefly describing the circumstances of the change.
void	clearClassification() This method clears the classtructureid of the Ticket Template
protected void	copyRelationshipMboSet(MboRemote targetMbo, java.lang.String relationshipName) Given a target MBO and the relationship name, copy the MBOSet from this MBO relationship to the target MBO relationship with the same name.
void	delete(long accessModifier) Method that deletes a Ticket Template
void	doClassificationCreate(MboRemote newMbo, MboRemote sourceMbo, java.lang.String keyAttribute) 08-11008: copy ticketspec to tktactivityspec to workorderspec
MboRemote	duplicate() Duplicates a Ticket Template record.
void	generateWO(java.lang.String ticketid, java.lang.String ticketclass, MboRemote tk) Generate Work Orders (Activities)
MboValue	getHierarchyPath() Fetches the Classstructure mbovalue set in the setHierarchyPath
protected StatusHandler	getStatusHandler() Gets a status handler to change the template status.
protected MboSetRemote	getStatusHistory() Gets the templatestatus objects.
java.lang.String	getStatusListName() Gets the name of the value list that contains all the status's.
void	init() init()
protected void	save() Overrides the save of Mbo so that a row is added to the status history table when a new object is saved.
void	setByPassSortOrderValidation(java.lang.Boolean byPassSortOrderValidation)
void	setHierarchyPath(MboValue val) This methods sets the MboValue from the Classstructure Hierarchy Path Field Class validation.
protected boolean	skipCopyField(MboValueInfo mvi) Overrides the skipCopyField() in the Mbo.

Methods inherited from class psdi.mbo.StatefulMbo

canChangeMaxStatus, canChangeStatus, canChangeStatus, canChangeStatus, canDeleteAttachedDocs, changeMaxStatus, changeMaxStatus, changeStatus, changeStatus, checkForOpenStatus, checkStatusChangeAuthorization, filterByValidStatusList, fireEvent, getInternalStatus, getOnListTab, getOverridePVStatusException, getStatusChangeButtonSigoption, getStatusList, getTargetStatusOption, getValidStatusList, setOnListTab, setOverridePVStatusException, setStatusChangeButtonSigoption, setTargetStatusOption

Methods inherited from class psdi.mbo.Mbo

addMboSetForRequiredCheck, addToDeleteForInsertList, andEvaluateConditions, blindCopy, canDelete, checkFieldAccess, checkMethodAccess, checkMethodAccess, checkQualifiedRestriction, checkRecordLock, checkSiteOrgAccessForSave, clear, clearRelatedSets, clearRelatedSets, commit, copy, copy, copy, copyFake, copyValue, copyValue, createComm, delete, deleteDoclinks, determineRequiredFieldsFromERM, enableMethod, evaluateCondition, evaluateCondition, evaluateCtrlConditions, evaluateCtrlConditions, evaluateRestriction, excludeObjectForPropagate, findAllNullRequiredFields, generateAutoKey, generateContentUID, getAlwaysFlags, getAttrRestrictionFlag, getAttrRestrictions, getBoolean, getByte, getBytes, getCheckpoint, getClientLocale, getClientTimeZone, getCommLogOwnerNameAndUniqueId, getCondition, getDatabaseValue, getDate, getDeleteForInsertList, getDocLinksCount, getDomainFilterWhere, getDomainIDs, getDouble, getESId, getExistingMboSet, getFetchIndex, getFieldExceptions, getFlags, getFloat, getIgnoreLockCheck, getInitialValue, getInsertCompanySetId, getInsertItemSetId, getInsertOrganization, getInsertOrgForSite, getInsertSite, getInstanciatedMboSet, getInstanciatedMboValue, getInt, getIntegrationService, getKeyValue, getLanguageRecordRowStamp, getLinesRelationship, getList, getLockedByDisplayName, getLockedByUserID, getLong, getMatchingAttr, getMatchingAttr, getMatchingAttrs, getMaxMessage, getMboCtx, getMboData, getMboDataSet, getMboForAttribute, getMboForAttributeStatic, getMboInitialValue, getMboList, getMboLogger, getMboRecordData, getMboServer, getMboSet, getMboSet, getMboSet, getMboSetInfo, getMboSetInfo, getMboValue, getMboValueData, getMboValueData, getMboValueData, getMboValueDataForDownload, getMboValueInfoStatic, getMboValueInfoStatic, getMessage, getMessage, getMessage, getMessage, getMXTransaction, getName, getOrgForGL, getOrgSiteForMaxvar, getOwner, getProfile, getPropagateKeyFlag, getProxy, getRecordIdentifer, getRecordMboName, getRecordType, getRelatedSets, getRelatedWhere, getRelatedWhere, getRelationshipNameToLangTable, getResourceName, getRowRestrictionFlag, getRowStamp, getRowStampObject, getSecurityLogger, getSiteOrg, getSqlLogger, getString, getString, getStringInBaseLanguage, getStringInSpecificLocale, getStringTransparent, getSynonymValueWhere, getTenantId, getTenantIdForNoMboRecordData, getThisMboSet, getTranslator, getUniqueIdentifer, getUniqueIDName, getUniqueIDValue, getUniqueLanguageIDRecord, getUserInfo, getUserName, getValidateOrder, hasFieldAccess, hasHierarchyLink, hasLockSaveRights, hasRelatedQbe, hasUniqueID, initFieldFlagsOnMbo, initRelationship, isApiBatchError, isAppLockEnabled, isAutoKeyed, isBasedOn, isChangeByUserWhenSetFromLookup, isDuringInit, isEAuditFieldModified, isESigFieldModified, isFlagSet, isForDM, isLocked, isLocked, isLockedByMe, isMasterTenant, isMboLockedByMe, isModified, isModified, isNew, isNoSql, isNull, isOptionGranted, isSelected, isSkipCopyField, isValid, isZombie, lock, modify, moveFieldFlagsToMboValue, needCallInitFieldFlag, orEvaluateConditions, propagateKeyValue, removeCtx, removeRelatedSet, resolveNoSqlWhere, rollbackToCheckpoint, select, setAppDefaultValue, setApplicationError, setApplicationRequired, setAutokeyFields, setCopyDefaults, setDatabaseDefaultValues, setDatabaseDefaultValues, setDefaultValue, setDefaultValues, setDeleted, setDuringInit, setEAuditFieldModified, setESId, setESigFieldModified, setFetchIndex, setFieldFlag, setFieldFlag, setFieldFlag, setFieldFlag, setFieldFlag, setFieldFlag, setFieldFlags, setFlag, setFlag, setFlags, setForDM, setHierarchyLink, setIgnoreRecordLockCheck, setLangCodeDefault, setMboCtx, setMLValue, setModified, setModifiedForIntegrationOnly, setNewMbo, setNoSql, setPropagateKeyFlag, setPropagateKeyFlag, setProxy, setReadonlyWhenParentIsReadonly, setRecordType, setReferencedMbo, setReferencedMbo, setResolveNoSqlWhere, setResourceName, setTenantIdForNoMboRecordData, setUniqueIDValue, setValue, setValue, setValue, setValue, setValue, setValue, setValue, setValue, setValue, setValue, setValue, setValue, setValue, setValue, setValue, setValue, setValue, setValue, setValue, setValue, setValue, setValue, setValue, setValueFromSequence, setValueNull, setValueNull, sigopGranted, sigopGranted, sigopGranted, sigopGranted, sigOptionAccessAuthorized, smartFill, smartFind, smartFind, smartFind, smartFindByObjectName, smartFindByObjectName, smartFindByObjectNameDirect, startCheckpoint, thisToBeUpdated, throwRequiredException, toBeAdded, toBeDeleted, toBeSaved, toBeUpdated, toBeValidated, undelete, undeleteDoclinks, unlock, unselect, useDataSecurity, validate, validateAttributes, validateKeyUniqueness, valueChanged

Methods inherited from class java.lang.Object

clone, equals, finalize, getClass, hashCode, notify, notifyAll, toString, wait, wait, wait

Methods inherited from interface psdi.mbo.StatefulMboRemote

canChangeMaxStatus, canChangeStatus, canChangeStatus, canDeleteAttachedDocs, changeMaxStatus, changeMaxStatus, changeStatus, changeStatus, checkForOpenStatus, getInternalStatus, getOnListTab, getOverridePVStatusException, getStatusChangeButtonSigoption, getStatusList, getTargetStatusOption, getValidStatusList, setOnListTab, setOverridePVStatusException, setStatusChangeButtonSigoption, setTargetStatusOption

Methods inherited from interface psdi.mbo.MboRemote

addMboSetForRequiredCheck, addToDeleteForInsertList, blindCopy, checkMethodAccess, clear, copy, copy, copy, copyFake, copyValue, copyValue, createComm, delete, evaluateCondition, evaluateCtrlConditions, evaluateCtrlConditions, excludeObjectForPropagate, generateAutoKey, getBoolean, getByte, getBytes, getCommLogOwnerNameAndUniqueId, getDatabaseValue, getDate, getDeleteForInsertList, getDocLinksCount, getDomainIDs, getDouble, getExistingMboSet, getFlags, getFloat, getIgnoreLockCheck, getInitialValue, getInsertCompanySetId, getInsertItemSetId, getInsertOrganization, getInsertSite, getInt, getKeyValue, getLinesRelationship, getList, getLockedByDisplayName, getLong, getMatchingAttr, getMatchingAttr, getMatchingAttrs, getMaxMessage, getMboData, getMboDataSet, getMboInitialValue, getMboList, getMboSet, getMboSet, getMboSet, getMboValueData, getMboValueData, getMboValueData, getMboValueDataForDownload, getMboValueInfoStatic, getMboValueInfoStatic, getMessage, getMessage, getMessage, getMessage, getMXTransaction, getName, getOrgForGL, getOrgSiteForMaxvar, getOwner, getPropagateKeyFlag, getRecordIdentifer, getSiteOrg, getString, getString, getStringInBaseLanguage, getStringInSpecificLocale, getStringTransparent, getThisMboSet, getUniqueIDName, getUniqueIDValue, getUserInfo, getUserName, hasHierarchyLink, hasLockSaveRights, isAutoKeyed, isBasedOn, isFlagSet, isForDM, isLocked, isLocked, isMasterTenant, isMboLockedByMe, isModified, isModified, isNew, isNull, isOptionGranted, isSelected, isZombie, lock, propagateKeyValue, rollbackToCheckpoint, select, setApplicationError, setApplicationRequired, setAutokeyFields, setCopyDefaults, setDeleted, setESigFieldModified, setFieldFlag, setFieldFlag, setFieldFlag, setFieldFlag, setFieldFlag, setFieldFlag, setFieldFlags, setFlag, setFlag, setFlags, setForDM, setIgnoreRecordLockCheck, setMLValue, setModified, setNewMbo, setPropagateKeyFlag, setPropagateKeyFlag, setReferencedMbo, setReferencedMbo, setValue, setValue, setValue, setValue, setValue, setValue, setValue, setValue, setValue, setValue, setValue, setValue, setValue, setValue, setValue, setValue, setValue, setValue, setValue, setValue, setValue, setValue, setValue, setValueNull, setValueNull, sigopGranted, sigopGranted, sigopGranted, sigOptionAccessAuthorized, smartFill, smartFind, smartFind, smartFind, smartFindByObjectName, smartFindByObjectName, smartFindByObjectNameDirect, startCheckpoint, thisToBeUpdated, toBeAdded, toBeDeleted, toBeSaved, toBeUpdated, toBeValidated, undelete, unlock, unselect, validate, validateAttributes

Field Detail

mbv

public MboValue mbv

Define the MboValue mbv to be utilized by the getHierarchyPath method.

Constructor Detail

TKTemplate

public TKTemplate(MboSet ms)
           throws MXException,
                  java.rmi.RemoteException

Constructs the Ticket Template object.

Parameters:

ms - the Ticket Template MboSet.

Throws:

MXException

java.rmi.RemoteException

Method Detail

init

public void init()
          throws MXException

init()

Overrides:

init in class Mbo

Throws:

MXException

add

public void add()
         throws MXException,
                java.rmi.RemoteException

Add a new Ticket Template. When a new ticket template is added, the following attributes are set to the default values.
status is set to 'DRAFT'
statusdate is set to the current system date

Specified by:

add in interface MboRemote

Overrides:

add in class Mbo

Throws:

MXException

java.rmi.RemoteException

save

protected void save()
             throws MXException,
                    java.rmi.RemoteException

Description copied from class: StatefulMbo

Overrides the save of Mbo so that a row is added to the status history table when a new object is saved.

Overrides:

save in class StatefulMbo

Throws:

MXException

java.rmi.RemoteException

appValidate

public void appValidate()
                 throws MXException,
                        java.rmi.RemoteException

Description copied from class: Mbo

Pre-save validation method. Programmer can override with specific rules.

Overrides:

appValidate in class Mbo

Throws:

MXException

java.rmi.RemoteException

duplicate

public MboRemote duplicate()
                    throws MXException,
                           java.rmi.RemoteException

Duplicates a Ticket Template record.

Specified by:

duplicate in interface MboRemote

Overrides:

duplicate in class Mbo

Returns:

MboRemote The newly created Ticket Template mbo.

Throws:

MXException

java.rmi.RemoteException

copyRelationshipMboSet

protected void copyRelationshipMboSet(MboRemote targetMbo,
                                      java.lang.String relationshipName)
                               throws java.rmi.RemoteException,
                                      MXException

Given a target MBO and the relationship name, copy the MBOSet from this MBO relationship to the target MBO relationship with the same name. Useful when duplicating MBO relationships.

Parameters:

targetMbo - the mbo that will have this current relationship copied to.

relationshipName - the name of the realtionship to be copied.

Throws:

java.rmi.RemoteException

MXException

delete

public void delete(long accessModifier)
            throws MXException,
                   java.rmi.RemoteException

Method that deletes a Ticket Template

Specified by:

delete in interface MboRemote

Overrides:

delete in class Mbo

Parameters:

accessModifier - The bitwise flag specified to determine if certain normal security checks are to be bypassed for this delete request. For example: if the accessModifer is NOACCESSCHECK, then the check for the object's NODELETE flag and the call to the object's canDelete() method will not be performed. If the accessModifer is NONE, then all the access checks are performed before this object is marked delete.

Throws:

MXException

java.rmi.RemoteException

See Also:

Mbo.delete(long)

skipCopyField

protected boolean skipCopyField(MboValueInfo mvi)
                         throws MXException,
                                java.rmi.RemoteException

Overrides the skipCopyField() in the Mbo. Since this method takes the MboValueInfo as its parameter just check to see if this field needs to be copied or skipped by using the data from the static HashSet. If this field does not need to be copied return true. The following are the TKTemplate fields will be skipped without being copied to the newly duplicated TKTemplate:

1. templateid
2. status
3. statusdate

Overrides:

skipCopyField in class Mbo

Parameters:

mvi - The MboValueInfo object of the MboValue that needs to be copied.

Returns:

true If the field does not need to be copied return true, in all other cases return false.

Throws:

MXException

java.rmi.RemoteException

See Also:

TKTemplate.loadSkipFieldCopyHashSet()

getStatusHandler

protected StatusHandler getStatusHandler()

Gets a status handler to change the template status.

Specified by:

getStatusHandler in class StatefulMbo

Returns:

a status handler to change the template status.

See Also:

Object returned.

getStatusListName

public java.lang.String getStatusListName()

Gets the name of the value list that contains all the status's. For Ticket Templates this is TEMPLATESTATUS.

Specified by:

getStatusListName in interface StatefulMboRemote

Specified by:

getStatusListName in class StatefulMbo

Returns:

"TEMPLATESTATUS"

changeStatus

public void changeStatus(java.lang.String status,
                         java.util.Date date,
                         java.lang.String memo,
                         long accessModifier)
                  throws MXException,
                         java.rmi.RemoteException

Change Status A string briefly describing the circumstances of the change. The memo can be null.

Specified by:

changeStatus in interface StatefulMboRemote

Overrides:

changeStatus in class StatefulMbo

Parameters:

status - The new desired status. This is the translated status (that is, the status code as it would have been entered by a user, or valuelist.value), not the internal status value (valuelist.maxvalue).

date - The effective date of the new status (java.util.Date). If null the current date/time is used.

memo - A string briefly describing the circumstances of the change. The memo can be null.

accessModifier -

Throws:

MXException

java.rmi.RemoteException

See Also:

StatefulMbo.canChangeStatus(String)

getStatusHistory

protected MboSetRemote getStatusHistory()
                                 throws MXException,
                                        java.rmi.RemoteException

Gets the templatestatus objects. Required for statefullness.

Specified by:

getStatusHistory in class StatefulMbo

Returns:

the templatestatus MboSet.

Throws:

MXException

java.rmi.RemoteException

generateWO

public void generateWO(java.lang.String ticketid,
                       java.lang.String ticketclass,
                       MboRemote tk)
                throws MXException,
                       java.rmi.RemoteException

Generate Work Orders (Activities)

Specified by:

generateWO in interface TKTemplateRemote

Parameters:

activitySet - A set from the tktempltactivity table where the templateid equals the template that is being applied.

ticketid - The ticketid of the current ticket on which the template if being applied.

ticketclass - The class of the current ticket on which the template if being applied.

tk - The ticket mbo.

Throws:

MXException

java.rmi.RemoteException

See Also:

Ticket.ticketStatus()

clearClassification

public void clearClassification()
                         throws java.rmi.RemoteException,
                                MXException

This method clears the classtructureid of the Ticket Template

Specified by:

clearClassification in interface TKTemplateRemote

Throws:

java.rmi.RemoteException

MXException

See Also:

TKTemplate.clearClassification()

setHierarchyPath

public void setHierarchyPath(MboValue val)
                      throws java.rmi.RemoteException,
                             MXException

This methods sets the MboValue from the Classstructure Hierarchy Path Field Class validation. It is needed to keep track of the Classstructure mbovalule.

Throws:

java.rmi.RemoteException

MXException

getHierarchyPath

public MboValue getHierarchyPath()
                          throws java.rmi.RemoteException,
                                 MXException

Fetches the Classstructure mbovalue set in the setHierarchyPath

Specified by:

getHierarchyPath in interface TKTemplateRemote

Returns:

value MboValue

Throws:

java.rmi.RemoteException

MXException

See Also:

TKTemplate.getHierarchyPath()

doClassificationCreate

public void doClassificationCreate(MboRemote newMbo,
                                   MboRemote sourceMbo,
                                   java.lang.String keyAttribute)
                            throws MXException,
                                   java.rmi.RemoteException

08-11008: copy ticketspec to tktactivityspec to workorderspec

Parameters:

newMbo -

Throws:

MXException

java.rmi.RemoteException

setByPassSortOrderValidation

public void setByPassSortOrderValidation(java.lang.Boolean byPassSortOrderValidation)

Parameters:

byPassSortOrderValidation - the byPassSortOrderValidation to set