psdi.app.solution

Class Solution

java.lang.Object

psdi.mbo.Mbo

psdi.mbo.StatefulMbo

psdi.app.solution.Solution

All Implemented Interfaces:

java.rmi.Remote, SolutionRemote, MboConstants, MboRemote, StatefulMboRemote, MaxRemoteProxy

public class Solution
extends StatefulMbo
implements SolutionRemote

MBO representing a Solution Allows a user to create a Solution record that provides detailed information that will enable a user to solve a problem. See the Solution package description for details.

This is a system level object.

The key attribute for this object is Solution.

The attributes in this object are as follows:

Attribute Name	Description
Changeby	The user who last modified the Solution.
Changedate	This is the date the Solution was last modified.
Classstructureid	Defines the classification of the Solution.
Description	The main description of the Solution.
Description_Longdescription	The Long Description of the Solution.
Fr1code	Defines the cause of the symptom.
Fr1code_Longdescription	The Long Description of the cause.
Fr2code	Defines the resolution of the symptom/cause.
Fr2code_Longdescription	The Long Description of the resolution.
Problemcode	Defines the symptom someone may encounter.
Problemcode_Longdescription	The Long Description of the symptom.
Selfserviceaccess	Defines whether or not the Solution is accessible to the Self Service User.
Solution	This is the unique identifier of the Solution record.
Status	The status of the solution. The valid states are Active,Inactive and Draft.
Statusdate	The date that the status was changed last.

Field Summary

Fields inherited from class psdi.mbo.StatefulMbo

onListTab, statusChangeButtonSigoption, targetStatusOption

Fields inherited from class psdi.mbo.Mbo

MULTILANGCOPY, phantomList, phantomQueue

Fields inherited from interface psdi.mbo.MboConstants

ALLROWS, CHANGEDBY_USER, COUNT_ADDITIONS, COUNT_AFTERSAVE, COUNT_DATABASE, COUNT_DELETED, COUNT_EXISTING, DBCONFIG, DELAYVALIDATION, DELAYVALIDATIONONLY, DISCARDABLE, GOTCOMPLETEWHERE, HIDDEN, NO_RELATEDMBOS_OF_OWNERSCHILDREN_FETCH, NOACCESSCHECK, NOACTION, NOADD, NOCOMMIT, NODELETE, NONE, NOOVERWRITE, NOSAVE, NOSETVALUE, NOUPDATE, NOVALIDATION, NOVALIDATION_AND_NOACTION, NOVALIDATION_AND_NOACTION_ALLOWCROSSOVER, READONLY, REBUILD, REQUIRED, SAMEVALUEVALIDATION, SETBYPARENT, USER

Constructor Summary

Constructors

Constructor and Description
Solution(MboSet ms) Construct the Solution object

Method Summary

Modifier and Type	Method and Description
void	add() Add a new Solution Field defaults are set.
void	changeStatus(java.lang.String status, java.util.Date date, java.lang.String memo, long accessModifier) Change Status A string briefly describing the circumstances of the change.
void	clearClassification() This method clears the classtructureid of the Solution
void	delete(long accessModifier) Delete the SOLUTION record and delete records associated with this Solution Record.
MboRemote	duplicate() Duplicates a Solution record.
protected StatusHandler	getStatusHandler() Gets a status handler to change the solution status.
protected MboSetRemote	getStatusHistory() Gets the solutionstatus objects.
java.lang.String	getStatusListName() Gets the name of the value list that contains all the status's.
void	init() Initialize the Solution object
void	modify() The first time a field of a solution object is modified, the ChangeBy & ChangeDate attributes are updated.
void	newSR() Creates a new SR record, called from the self service search solution app.
protected boolean	skipCopyField(MboValueInfo mvi) Overrides the skipCopyField() in the Mbo.

Methods inherited from class psdi.mbo.StatefulMbo

canChangeMaxStatus, canChangeStatus, canChangeStatus, canChangeStatus, canDeleteAttachedDocs, changeMaxStatus, changeMaxStatus, changeStatus, changeStatus, checkForOpenStatus, checkStatusChangeAuthorization, filterByValidStatusList, fireEvent, getInternalStatus, getOnListTab, getOverridePVStatusException, getStatusChangeButtonSigoption, getStatusList, getTargetStatusOption, getValidStatusList, save, setOnListTab, setOverridePVStatusException, setStatusChangeButtonSigoption, setTargetStatusOption, statusToOptionName

Methods inherited from class psdi.mbo.Mbo

addMboSetForRequiredCheck, addToDeleteForInsertList, andEvaluateConditions, appValidate, blindCopy, canDelete, checkFieldAccess, checkMethodAccess, checkMethodAccess, checkQualifiedRestriction, checkRecordLock, checkSiteOrgAccessForSave, clear, clearRelatedSets, clearRelatedSets, commit, copy, copy, copy, copyFake, copyValue, copyValue, createComm, delete, deleteDoclinks, determineRequiredFieldsFromERM, enableMethod, evaluateCondition, evaluateCondition, evaluateCtrlConditions, evaluateCtrlConditions, evaluateRestriction, excludeObjectForPropagate, findAllNullRequiredFields, generateAutoKey, generateContentUID, getAlwaysFlags, getAttrRestrictionFlag, getAttrRestrictions, getBoolean, getByte, getBytes, getCheckpoint, getClientLocale, getClientTimeZone, getCommLogOwnerNameAndUniqueId, getCondition, getDatabaseValue, getDate, getDeleteForInsertList, getDocLinksCount, getDomainFilterWhere, getDomainIDs, getDouble, getESId, getExistingMboSet, getFetchIndex, getFieldExceptions, getFlags, getFloat, getIgnoreLockCheck, getInitialValue, getInsertCompanySetId, getInsertItemSetId, getInsertOrganization, getInsertOrgForSite, getInsertSite, getInstanciatedMboSet, getInstanciatedMboValue, getInt, getIntegrationService, getKeyValue, getLanguageRecordRowStamp, getLinesRelationship, getList, getLockedByDisplayName, getLockedByUserID, getLong, getMatchingAttr, getMatchingAttr, getMatchingAttrs, getMaxMessage, getMboCtx, getMboData, getMboDataSet, getMboForAttribute, getMboForAttributeStatic, getMboInitialValue, getMboList, getMboLogger, getMboRecordData, getMboServer, getMboSet, getMboSet, getMboSet, getMboSetInfo, getMboSetInfo, getMboValue, getMboValueData, getMboValueData, getMboValueData, getMboValueDataForDownload, getMboValueInfoStatic, getMboValueInfoStatic, getMessage, getMessage, getMessage, getMessage, getMXTransaction, getName, getOrgForGL, getOrgSiteForMaxvar, getOwner, getProfile, getPropagateKeyFlag, getProxy, getRecordIdentifer, getRecordMboName, getRecordType, getRelatedSets, getRelatedWhere, getRelatedWhere, getRelationshipNameToLangTable, getResourceName, getRowRestrictionFlag, getRowStamp, getRowStampObject, getSecurityLogger, getSiteOrg, getSqlLogger, getString, getString, getStringInBaseLanguage, getStringInSpecificLocale, getStringTransparent, getSynonymValueWhere, getTenantId, getTenantIdForNoMboRecordData, getThisMboSet, getTranslator, getUniqueIdentifer, getUniqueIDName, getUniqueIDValue, getUniqueLanguageIDRecord, getUserInfo, getUserName, getValidateOrder, hasFieldAccess, hasHierarchyLink, hasLockSaveRights, hasRelatedQbe, hasUniqueID, initFieldFlagsOnMbo, initRelationship, isApiBatchError, isAppLockEnabled, isAutoKeyed, isBasedOn, isChangeByUserWhenSetFromLookup, isDuringInit, isEAuditFieldModified, isESigFieldModified, isFlagSet, isForDM, isLocked, isLocked, isLockedByMe, isMasterTenant, isMboLockedByMe, isModified, isModified, isNew, isNoSql, isNull, isOptionGranted, isSelected, isSkipCopyField, isValid, isZombie, lock, moveFieldFlagsToMboValue, needCallInitFieldFlag, orEvaluateConditions, propagateKeyValue, removeCtx, removeRelatedSet, resolveNoSqlWhere, rollbackToCheckpoint, select, setAppDefaultValue, setApplicationError, setApplicationRequired, setAutokeyFields, setCopyDefaults, setDatabaseDefaultValues, setDatabaseDefaultValues, setDefaultValue, setDefaultValues, setDeleted, setDuringInit, setEAuditFieldModified, setESId, setESigFieldModified, setFetchIndex, setFieldFlag, setFieldFlag, setFieldFlag, setFieldFlag, setFieldFlag, setFieldFlag, setFieldFlags, setFlag, setFlag, setFlags, setForDM, setHierarchyLink, setIgnoreRecordLockCheck, setLangCodeDefault, setMboCtx, setMLValue, setModified, setModifiedForIntegrationOnly, setNewMbo, setNoSql, setPropagateKeyFlag, setPropagateKeyFlag, setProxy, setReadonlyWhenParentIsReadonly, setRecordType, setReferencedMbo, setReferencedMbo, setResolveNoSqlWhere, setResourceName, setTenantIdForNoMboRecordData, setUniqueIDValue, setValue, setValue, setValue, setValue, setValue, setValue, setValue, setValue, setValue, setValue, setValue, setValue, setValue, setValue, setValue, setValue, setValue, setValue, setValue, setValue, setValue, setValue, setValue, setValueFromSequence, setValueNull, setValueNull, sigopGranted, sigopGranted, sigopGranted, sigopGranted, sigOptionAccessAuthorized, smartFill, smartFind, smartFind, smartFind, smartFindByObjectName, smartFindByObjectName, smartFindByObjectNameDirect, startCheckpoint, thisToBeUpdated, throwRequiredException, toBeAdded, toBeDeleted, toBeSaved, toBeUpdated, toBeValidated, undelete, undeleteDoclinks, unlock, unselect, useDataSecurity, validate, validateAttributes, validateKeyUniqueness, valueChanged

Methods inherited from class java.lang.Object

clone, equals, finalize, getClass, hashCode, notify, notifyAll, toString, wait, wait, wait

Methods inherited from interface psdi.mbo.MboRemote

addMboSetForRequiredCheck, addToDeleteForInsertList, blindCopy, checkMethodAccess, clear, copy, copy, copy, copyFake, copyValue, copyValue, createComm, delete, evaluateCondition, evaluateCtrlConditions, evaluateCtrlConditions, excludeObjectForPropagate, generateAutoKey, getBoolean, getByte, getBytes, getCommLogOwnerNameAndUniqueId, getDatabaseValue, getDate, getDeleteForInsertList, getDocLinksCount, getDomainIDs, getDouble, getExistingMboSet, getFlags, getFloat, getIgnoreLockCheck, getInitialValue, getInsertCompanySetId, getInsertItemSetId, getInsertOrganization, getInsertSite, getInt, getKeyValue, getLinesRelationship, getList, getLockedByDisplayName, getLong, getMatchingAttr, getMatchingAttr, getMatchingAttrs, getMaxMessage, getMboData, getMboDataSet, getMboInitialValue, getMboList, getMboSet, getMboSet, getMboSet, getMboValueData, getMboValueData, getMboValueData, getMboValueDataForDownload, getMboValueInfoStatic, getMboValueInfoStatic, getMessage, getMessage, getMessage, getMessage, getMXTransaction, getName, getOrgForGL, getOrgSiteForMaxvar, getOwner, getPropagateKeyFlag, getRecordIdentifer, getSiteOrg, getString, getString, getStringInBaseLanguage, getStringInSpecificLocale, getStringTransparent, getThisMboSet, getUniqueIDName, getUniqueIDValue, getUserInfo, getUserName, hasHierarchyLink, hasLockSaveRights, isAutoKeyed, isBasedOn, isFlagSet, isForDM, isLocked, isLocked, isMasterTenant, isMboLockedByMe, isModified, isModified, isNew, isNull, isOptionGranted, isSelected, isZombie, lock, propagateKeyValue, rollbackToCheckpoint, select, setApplicationError, setApplicationRequired, setAutokeyFields, setCopyDefaults, setDeleted, setESigFieldModified, setFieldFlag, setFieldFlag, setFieldFlag, setFieldFlag, setFieldFlag, setFieldFlag, setFieldFlags, setFlag, setFlag, setFlags, setForDM, setIgnoreRecordLockCheck, setMLValue, setModified, setNewMbo, setPropagateKeyFlag, setPropagateKeyFlag, setReferencedMbo, setReferencedMbo, setValue, setValue, setValue, setValue, setValue, setValue, setValue, setValue, setValue, setValue, setValue, setValue, setValue, setValue, setValue, setValue, setValue, setValue, setValue, setValue, setValue, setValue, setValue, setValueNull, setValueNull, sigopGranted, sigopGranted, sigopGranted, sigOptionAccessAuthorized, smartFill, smartFind, smartFind, smartFind, smartFindByObjectName, smartFindByObjectName, smartFindByObjectNameDirect, startCheckpoint, thisToBeUpdated, toBeAdded, toBeDeleted, toBeSaved, toBeUpdated, toBeValidated, undelete, unlock, unselect, validate, validateAttributes

Constructor Detail

Solution

public Solution(MboSet ms)
         throws java.rmi.RemoteException

Construct the Solution object

Throws:

java.rmi.RemoteException

Method Detail

init

public void init()
          throws MXException

Initialize the Solution object

Overrides:

init in class Mbo

Throws:

MXException

add

public void add()
         throws MXException,
                java.rmi.RemoteException

Add a new Solution Field defaults are set.

Specified by:

add in interface MboRemote

Overrides:

add in class Mbo

Throws:

MXException

java.rmi.RemoteException

duplicate

public MboRemote duplicate()
                    throws MXException,
                           java.rmi.RemoteException

Duplicates a Solution record.

Specified by:

duplicate in interface MboRemote

Overrides:

duplicate in class Mbo

Returns:

MboRemote The newly created Solution mbo.

Throws:

MXException

java.rmi.RemoteException

delete

public void delete(long accessModifier)
            throws MXException,
                   java.rmi.RemoteException

Delete the SOLUTION record and delete records associated with this Solution Record.

Specified by:

delete in interface MboRemote

Overrides:

delete in class Mbo

Parameters:

accessModifier - The bitwise flag specified to determine if certain normal security checks are to be bypassed for this delete request. For example: if the accessModifer is NOACCESSCHECK, then the check for the object's NODELETE flag and the call to the object's canDelete() method will not be performed. If the accessModifer is NONE, then all the access checks are performed before this object is marked delete.

Throws:

MXException

java.rmi.RemoteException

See Also:

Mbo.delete(long)

skipCopyField

protected boolean skipCopyField(MboValueInfo mvi)
                         throws MXException,
                                java.rmi.RemoteException

Overrides the skipCopyField() in the Mbo. Since this method takes the MboValueInfo as its parameter just check to see if this field needs to be copied or skipped by using the data from the static HashSet. If this field does not need to be copied return true. The following are the Solution fields will be skipped without being copied to the newly duplicated Solution:

1. solution
2. status
3. statusdate

Overrides:

skipCopyField in class Mbo

Parameters:

mvi - The MboValueInfo object of the MboValue that needs to be copied.

Returns:

true If the field does not need to be copied return true, in all other cases return false.

Throws:

MXException

java.rmi.RemoteException

See Also:

Ticket.loadSkipFieldCopyHashSet()

getStatusHandler

protected StatusHandler getStatusHandler()

Gets a status handler to change the solution status.

Specified by:

getStatusHandler in class StatefulMbo

Returns:

a status handler to change the template status.

See Also:

Object returned.

getStatusListName

public java.lang.String getStatusListName()

Gets the name of the value list that contains all the status's. For Solutions this is SOLUTIONSTATUS.

Specified by:

getStatusListName in interface StatefulMboRemote

Specified by:

getStatusListName in class StatefulMbo

Returns:

"SOLUTIONSTATUS"

changeStatus

public void changeStatus(java.lang.String status,
                         java.util.Date date,
                         java.lang.String memo,
                         long accessModifier)
                  throws MXException,
                         java.rmi.RemoteException

Change Status A string briefly describing the circumstances of the change. The memo can be null.

Specified by:

changeStatus in interface StatefulMboRemote

Overrides:

changeStatus in class StatefulMbo

Parameters:

status - The new desired status. This is the translated status (that is, the status code as it would have been entered by a user, or valuelist.value), not the internal status value (valuelist.maxvalue).

date - The effective date of the new status (java.util.Date). If null the current date/time is used.

memo - A string briefly describing the circumstances of the change. The memo can be null.

accessModifier -

Throws:

MXException

java.rmi.RemoteException

See Also:

StatefulMbo.canChangeStatus(String)

getStatusHistory

protected MboSetRemote getStatusHistory()
                                 throws MXException,
                                        java.rmi.RemoteException

Gets the solutionstatus objects. Required for statefullness.

Specified by:

getStatusHistory in class StatefulMbo

Returns:

the solutionstatus MboSet.

Throws:

MXException

java.rmi.RemoteException

clearClassification

public void clearClassification()
                         throws java.rmi.RemoteException,
                                MXException

This method clears the classtructureid of the Solution

Specified by:

clearClassification in interface SolutionRemote

Throws:

java.rmi.RemoteException

MXException

See Also:

Solution.clearClassification()

newSR

public void newSR()
           throws MXException,
                  java.rmi.RemoteException

Creates a new SR record, called from the self service search solution app.

Specified by:

newSR in interface SolutionRemote

Throws:

MXException

java.rmi.RemoteException

See Also:

Solution.newSR()

modify

public void modify()
            throws MXException,
                   java.rmi.RemoteException

The first time a field of a solution object is modified, the ChangeBy & ChangeDate attributes are updated.

Overrides:

modify in class Mbo

Throws:

MXException

java.rmi.RemoteException