psdi.app.ticket

Class Ticket

java.lang.Object

psdi.mbo.Mbo

psdi.mbo.StatefulMbo

psdi.app.ticket.Ticket

All Implemented Interfaces:

AutoLocatable, GISable, AddressableMbo, java.rmi.Remote, TicketRemote, AppActionInterface, MboConstants, MboRemote, StatefulMboRemote, MaxRemoteProxy

Direct Known Subclasses:

Incident, Problem, SR

public class Ticket
extends StatefulMbo
implements TicketRemote

MBO to represent a Ticket.pro See the Ticket package description for details.

This is a system level object.

The key attributes for this object are TicketId and class.

The attributes in this object are as follows:

Attribute Name	Description
ActLabCost	Actual Labor Cost of this ticket.
ActLabHrs	Actual labor hours of this ticket.
ActualFinish	Actual finish date of this ticket.
ActualStart	Actual start date of this ticket.
AffectedDate	Date and time when user experiences issue
AffectedEmail	Affected User's Email
AffectedPerson	Person Affected by the problem/incident.
AffectedPhone	Affected User's Phone
Assetnum	Asset identifier of this ticket.
AssetOrgId	Identifier of the organization for the ticket.
AssetSiteID	Identifier of the site for the Asset
ChangeBy	Name of the user who last updated this object.
ChangeDate	Date of last change.
InheritStatus	A Boolean field that indicates if a status can be changed on the orinating record.
Class	Classification of Ticket that can be either a Service Request or Problem or Incident.
commoditygroup	Commodity Groupd.
Commodity	Commodity.
Description	Description of the Ticket.
Description_LongDescription	Long Description of the Ticket.
ExternalRecID	Ticket ID for any Ticket external to MAXIMO.
FailureCode	Indicates top level failure code of the FailureCode of a failure hierarchy.
GLAccount	GLAccount associated with this ticket.
GlobalTicketClass	Attribute that indicates Class of the global ticket.
GlobalTicketId	Attribute that indicates Global ticket Id.
HasActivity	A boolean flag that indicates whether this ticket has activities associated with it or not.
HasChildren	A boolean flag that indicates if this ticket has children. Yes if Ticket has children, No if it has no children.
HistoryFlag	Indicates if this record is in history. Closed tickets are in history.
Impact	Specifies the business Impact/severity of the Ticket
InternalPriority	Attribute that indicates the Priority of an Issue as determined by the Servoce Desk Agent
IsGlobal	A Boolean flag that indicates whether this ticket is a global issue or not.
IsKownError	A Boolean flag that specifies whether this is a known issue or not.
Location	Asset location of this ticket.
OrgId	Identifier of the organization for this ticket.
OrigRecordClass	Attribute that identifies the class of the originating record which can be a ticket or a work order.
OrigRecordId	Attribute that identifies the unique indentifier of the originating record which can be a ticket or a work order.
OrigRecOrgId	Identifier of the organization for the originating record.
OrigRecSiteId	Identifier of the site for the originating record.
Owner	Attribute that identifies the Owner for the ticket.
OwnerGroup	Attribute that identifies the Owner group for the ticket.
ProblemCode	Reason for failure, indicates second level FailureCode of a failure hierarchy. This value is also the first level of the ticket's failure report.
RelatedToGlobal	A Boolean flag that identifier whether this ticket is related to a global Ticket or not.
RemarkDesc	Attribute that specifies the Failure Remark Description.
RemarkDesc_LongDescription	Attribute that specifies the Failure Remark Long Description.
RemarkEnterDate	Attribute that specifies the Date when the remark was entered.
ReportDate	Attribute that identifies the Date when the ticket was reported.
ReportedBy	Attribute that identifies the Person reporting the Ticket.
ReportedEmail	Attribute that identifies the Email address of Person reporting the Ticket.
ReportedPhone	Attribute that identifies the Phone number of Person reporting the Ticket.
ReportedPriority	Attribute that identifies the Priority of the reported ticket.
SiteId	Identifier of the site for this Ticket.
SiteVisit	A Boolean flag that indicates whether a Ticket requires an on-site visit for investigation or not.
Source	Attribute that indicates the source of ticket generation like email,web etc.
Status	The status of the Ticket.
StatusDate	Ticket's Status Date.
Supervisor	Identifier of the supervisor of ticket.
TargFinishDate	Target Finsh Date.
TargStartDate	Target Start Date.
Template	A boolean flag that identifies whether this ticket is a template or not.
TemplateId	Attribute that identifies Template Identifier.
TicketId	Unique identifier of a ticket for a given ticket class.
Urgency	Attribute that identifies reflection of the speed in which a Ticket should be resolved.
Vendor	Vendor.

Field Summary

Fields

Modifier and Type	Field and Description
static java.lang.String	CREATEWOMULTI_CHILD
static java.lang.String	CREATEWOMULTI_MULTI
static java.lang.String	CREATEWOMULTI_NONE
static java.lang.String	CREATEWOMULTI_TASK
static java.lang.String	CREATEWOMULTI_TOPLEVEL
static java.lang.String	MULTIASSET_SITE_ERRORKEY

Fields inherited from class psdi.mbo.StatefulMbo

onListTab, statusChangeButtonSigoption, targetStatusOption

Fields inherited from class psdi.mbo.Mbo

MULTILANGCOPY, phantomList, phantomQueue

Fields inherited from interface com.ibm.tivoli.maximo.srvad.app.common.AddressableMbo

ADDRESSABLE_SERVICEADDRESS_REL, NPADDRESSCODE_ATTRNAME, NPADDRESSDESC_ATTRNAME, NPADDRESSLONGDESC_ATTRNAME, SERVICEADDRESS_NATIVE_RELATIONSHIPNAME

Fields inherited from interface psdi.mbo.MboConstants

ALLROWS, CHANGEDBY_USER, COUNT_ADDITIONS, COUNT_AFTERSAVE, COUNT_DATABASE, COUNT_DELETED, COUNT_EXISTING, DBCONFIG, DELAYVALIDATION, DELAYVALIDATIONONLY, DISCARDABLE, GOTCOMPLETEWHERE, HIDDEN, NO_RELATEDMBOS_OF_OWNERSCHILDREN_FETCH, NOACCESSCHECK, NOACTION, NOADD, NOCOMMIT, NODELETE, NONE, NOOVERWRITE, NOSAVE, NOSETVALUE, NOUPDATE, NOVALIDATION, NOVALIDATION_AND_NOACTION, NOVALIDATION_AND_NOACTION_ALLOWCROSSOVER, READONLY, REBUILD, REQUIRED, SAMEVALUEVALIDATION, SETBYPARENT, USER

Constructor Summary

Constructors

Constructor and Description
Ticket(MboSet ms) Construct the Ticket object

Method Summary

Modifier and Type	Method and Description
void	add() Sets default values for a new Ticket
boolean	allowSelfServiceSolutionAccess() Self service solution access only makes sense when this ticket is associated with an SR.
void	applyAssetLoc() Applys any changes to fields that are affected by changing the asset or location fields.
void	applyAssignedOwnerGroup(java.lang.String ownergroupID) Apply an assigned owner group to a record.
void	applyOwner(java.lang.String ownerID) Apply an owner to a record.
void	applyOwnerGroup(java.lang.String ownergroupID) Apply an ownergroup to a record.
void	applyTemplate(MboRemote templateMbo) Apply a ticket template to record.
void	appValidate() appValidate() is overriden.
java.lang.String	calcGLAccount() Sets the GL Account attribute based on the Asset/Loc attribute values.
void	canDelete() Method that checks whether a Ticket can be deleted or not.
void	canDeleteAttachedDocs() Throws an access exception if Doclinks related to this cannot be deleted.
void	canEditRelatedSet(java.lang.String relationName) Determines if a related set should be editable or not.
boolean	canPropagateRepairFacility(MboRemote newWorkorder) Says if the repair facility can be propagated to the non-task generated work orders.
void	canTemplateApply()
void	changeStatus(java.lang.String status, java.util.Date date, java.lang.String memo, long accessModifier) This method is overridden to support changing the status of Service Desk Tickets.
protected boolean	checkForFollowups() checks for follow up records that references this ticketid and class in their 'OrigRecordId' and 'Origrecordclass' return true If followup records exists false No Followup records exists
void	checkMultiAssetLocCISite(java.lang.String multiAssetSite) This method will be called from field validation of multi assetnum/locaiton and cinum.
void	checkOrigIsFollowup() Check to see if originator is a follow up //08-16025, 08-16072
void	clearClassification() This method clears the classtructureid of the ticket
void	clearLinearAssetFields(MultiAssetLocCIRemote malocMbo) Clear all the linear asset fields in the passed MultiAssetLocCI object, which should be the one associated with this ticket...
void	copyAssetsToMultiAsset(AssetSetRemote assetSetRemote) Copies the selected Asset values to the multiassetlocci.
void	copyCIsToMultiAsset(MboSetRemote ciSetRemote) Copies the selected CI values to the multiassetlocci.
void	copyCollectDetailsToMultiAsset(MboSetRemote collectionDetailsetRemote) Copies the selected Collection detail values to the multiassetlocci.
void	copyFailListToReportSet(MboSetRemote failListSet) Copies the passed FailureList set to Failure Report set.
void	copyLaborToLabTransSet(MboSetRemote laborSet) Copies the passed labor set to labor trans set.
void	copyLocationsToMultiAsset(MboSetRemote locationSetRemote) Copies the selected Location values to the multiassetlocci.
void	copyRouteStopsToMultiAsset(MboSetRemote routestopSetRemote) Copies the selected CI values to the multiassetlocci.
void	copyTicketFieldsToMultiAsset(MultiAssetLocCIRemote multiAssetMbo) Collect the fields that need to be copied from a ticket to its MultiAssetLocCI record.
void	copyTicketToRelatedRecSet(MboSetRemote TicketSet) Copies the passed ticket set to related record set.
void	copyWOToRelatedRecSet(MboSetRemote WOSet) Copies the passed work order set to related record set.
protected MboRemote	createAssociatedTKSA()
java.util.Vector	createChange() creates a Change from any other ticket type, PROBLEM, SR or INCIDENT.
MboRemote	createChange(java.lang.String jpnum) creates a Change from any other ticket type, PROBLEM, SR or INCIDENT.
MboRemote	createIncident() creates an incident from any other ticket class, PROBLEM, SR OR INCIDENT
MboRemote	createIncident(java.lang.String tickettemplateid) creates an incident from any other ticket class, PROBLEM, SR OR INCIDENT
void	createPrimaryMultiAssetRecord() When a linear asset is entered on to a Ticket, create a primary asset in the MULTIASSETLOCCI table with the linear asset.
MboRemote	createProblem()
MboRemote	createProblem(java.lang.String tickettemplateid) creates a Problem from any other ticket class, INCIDENT, SR or PROBLEM
java.util.Vector	createRelease() creates a Release from any other ticket type, PROBLEM, SR or INCIDENT.
MboRemote	createRelease(java.lang.String jpnum) creates a Change from any other ticket type, PROBLEM, SR or INCIDENT.
MboRemote	createServiceRequest() Action class uses reflection to call this method, delegate to createSR This method added back as delegating method to solve issue 07-29204
MboRemote	createServiceRequest(java.lang.String tickettemplateid) Action class uses reflection to call this method, delegate to createSR This method added back as delegating method to solve issue 07-29204
MboRemote	createSolution() creates a Solution from any ticket class, INCIDENT, SR or PROBLEM
MboRemote	createSR() creates a Service Request from any other ticket class, PROBLEM, SR or INCIDENT
MboRemote	createSR(java.lang.String tickettemplateid)
java.util.Vector	createWorkorder() creates a workorder from any other ticket type, PROBLEM, SR or INCIDENT.
java.util.Vector	createWorkorder(MboSetRemote targetSet, boolean saveSet) creates a workorder from any other ticket type, PROBLEM, SR or INCIDENT.
MboRemote	createWorkorder(java.lang.String jpnum) creates a workorder from any other ticket type, PROBLEM, SR or INCIDENT.
void	delete(long accessModifier) Method that deletes a Ticket
void	doClassificationCreate(MboRemote newMbo, MboRemote sourceMbo, java.lang.String keyAttribute) 08-12698: copy ticketspec to ticketspec,workorderspec,solutionspec
MboRemote	duplicate() Duplicates a Ticket record.
void	editHistory() method which provides ability to edit certain fields on Tickets while they are in closed status.
java.lang.String	findTkSite() Finds siteid to be used when creating workorder, change or release from a ticket
MboRemote	getActivityBasedOnWonum(java.lang.String wonum) get woactivity mbo based on wonum attribute values.
java.lang.String	getAddressString() Return a string with the address of the current entitty.
java.lang.String	getAutolocateGeometry()
MboRemote	getAutoLocateObject() Returns an autolocate object instance if present.
MboRemote	getAutoLocateObject(AutoLocatable nextInChain) Returns an autolocate object instance if present.
boolean	getDontSkipCreatePrimaryMALCI()
MboSetRemote	getFailListForReport() get the next level FailureList set for Failure Report.
boolean	getIncludeFilterBy() IJ26289: if value is true, it means the validate() includes the appended subselect(assetusercust) for USEECUST or PUBLIC.
java.lang.Double	getLatitudeY() Return a double value with the the Latitude (or Y) coordinate of the current entitty.
void	getLocForAsset() Called by the assetnum attribute to set the ticket's location to the Asset's location If the asset has a valid location for the ticket, that location will be put on the ticket, if the location field is blank.
java.lang.Double	getLongitudeX() Return a double value with the the Longitude (or X) coordinate of the current entitty.
java.lang.String	getProcess() Gets the process for tickets.
java.lang.String	getRecordMboName() Returns the name of the Mbo if this record was in memory as the type is actually is.
TKServiceAddressRemote	getServiceAddress()
protected StatusHandler	getStatusHandler() Gets a status handler to change the ticket status.
protected MboSetRemote	getStatusHistory() Gets the tkstatus objects.
java.lang.String	getStatusListName() Gets the name of the value list.
TKServiceAddressRemote	getTKServiceAddress() Return the Ticket service address for the current Ticket
MboRemote	getTopOriginator() Get the top in the folloup link
java.lang.String[]	getValidateOrder() Returns a String[] of field names.
java.lang.String	getWOClassDescription(java.lang.String appname)
boolean	hasActuals() Determines whether this ticket has any actuals.
java.lang.Boolean	hasCoords() Check if this autolocatable object has coordinates filled (LAT,LONG)
boolean	hasServiceAddress()
void	incrActLabCost(double incrAmount) Adds to the ticket's actual labor cost from outside the object.
void	incrActLabHrs(double incrAmount) Adds to the ticket's actual labor hours total from outside the object.
void	init() init()
void	initFieldFlagsOnMbo(java.lang.String attrName) The logic of setting the readonly and required field flags to the mbo.
void	initRelationship(java.lang.String relationName, MboSetRemote mboSet) Called whenever a relationship is initialized or reset from this Mbo to another MboSet.
boolean	isGISDataReadonly() Indicate if the current GIS entity is editable or not.
boolean	isTicketInEditHist() returns true/false indicating whether the Ticket is in edit history mode or not.
void	modify() The first time a field of a Ticket object is modified, the ChangeBy & ChangeDate attributes are updated.
boolean	needPopupOnStopTimer() Checks for popup in stoptimer return true if need one
void	ownership() Allows the ability to Take Ownership of a record.
void	propagateRepairFacility(MboRemote newWorkorder) Regard the repair facility set to the workorder received as a parameter and propagates it to all non-task generated work orders
MboSetRemote	relateTickets(MboSetRemote tkSet) Refines the Ticket Set further removing any records that may have already been related.
MboSetRemote	relateWorkorders(MboSetRemote woSet) Refines the Work Order Set further removing any records that may have already been related.
void	removeFailureReport() Remove all selected failure reports.
protected void	save() Actions that are performed when a Ticket is saved.
void	saveGISData(java.lang.String address, java.lang.String lat, java.lang.String lng) Implement the logic to save the GIS Data
void	setDontSkipCreatePrimaryMALCI(boolean dontSkip)
void	setLinearAssetFieldsReadOnly(MultiAssetLocCIRemote malocMbo, boolean readonlystate) Set the linear asset fields as a group to ReadOnly or not for the related MultiAssetLocCI record.
void	setmultiassetrecord() This method creates an entry in MultiAssetLocCi table when an asset/location/CI or TargetDescription is entered for a ticket as a primary asset.
void	setRelatedMboEditibility(java.lang.String relationName) Checks the editability of related tables.
protected void	setRelatedSetEditibilityFlags() Sets the read-only flags for related MboSets.
MboSetRemote	similarTickets() Refines the Similar ticket set to show the tickets that are within the SIMILARTICKETS relationship and that meet the criteria of the RELATEDRECORD set.
protected boolean	skipCopyField(MboValueInfo mvi) Overrides the skipCopyField() in the Mbo.
void	startTimer() Method that will start the timer.
void	stopTimer() Method that will stop the timer.
MboRemote	stopTimer(java.util.Date finishdatetime, boolean noStopTimerPopup) Method that will stop the timer as specified date time.
MboRemote	stopTimer(java.util.Date finishdatetime, java.util.Date startDateTime, boolean noStopTimerPopup) Method that will stop the timer as specified date time.
java.lang.String	ticketStatus()
void	tkChangeMaxStatus(java.lang.String maxstatus)
void	toIncludeFilterBy(boolean toSet) IJ26289
void	updateOriginator() update originate record
void	updateReportedAndAffectedUser(java.lang.String dataAttribute, MboRemote lookupMbo) Updates the Reported and Affected users when the user does GoTo the Person record from the details menu and updates the persons primary phone or primary email.
void	updateServiceAddress()
void	updateWorkview() update crossover fields in workview table .

Methods inherited from class psdi.mbo.StatefulMbo

canChangeMaxStatus, canChangeStatus, canChangeStatus, canChangeStatus, changeMaxStatus, changeMaxStatus, changeStatus, changeStatus, checkForOpenStatus, checkStatusChangeAuthorization, filterByValidStatusList, fireEvent, getInternalStatus, getOnListTab, getOverridePVStatusException, getStatusChangeButtonSigoption, getStatusList, getTargetStatusOption, getValidStatusList, setOnListTab, setOverridePVStatusException, setStatusChangeButtonSigoption, setTargetStatusOption, statusToOptionName

Methods inherited from class psdi.mbo.Mbo

addMboSetForRequiredCheck, addToDeleteForInsertList, andEvaluateConditions, blindCopy, checkFieldAccess, checkMethodAccess, checkMethodAccess, checkQualifiedRestriction, checkRecordLock, checkSiteOrgAccessForSave, clear, clearRelatedSets, clearRelatedSets, commit, copy, copy, copy, copyFake, copyValue, copyValue, createComm, delete, deleteDoclinks, determineRequiredFieldsFromERM, enableMethod, evaluateCondition, evaluateCondition, evaluateCtrlConditions, evaluateCtrlConditions, evaluateRestriction, excludeObjectForPropagate, findAllNullRequiredFields, generateAutoKey, generateContentUID, getAlwaysFlags, getAttrRestrictionFlag, getAttrRestrictions, getBoolean, getByte, getBytes, getCheckpoint, getClientLocale, getClientTimeZone, getCommLogOwnerNameAndUniqueId, getCondition, getDatabaseValue, getDate, getDeleteForInsertList, getDocLinksCount, getDomainFilterWhere, getDomainIDs, getDouble, getESId, getExistingMboSet, getFetchIndex, getFieldExceptions, getFlags, getFloat, getIgnoreLockCheck, getInitialValue, getInsertCompanySetId, getInsertItemSetId, getInsertOrganization, getInsertOrgForSite, getInsertSite, getInstanciatedMboSet, getInstanciatedMboValue, getInt, getIntegrationService, getKeyValue, getLanguageRecordRowStamp, getLinesRelationship, getList, getLockedByDisplayName, getLockedByUserID, getLong, getMatchingAttr, getMatchingAttr, getMatchingAttrs, getMaxMessage, getMboCtx, getMboData, getMboDataSet, getMboForAttribute, getMboForAttributeStatic, getMboInitialValue, getMboList, getMboLogger, getMboRecordData, getMboServer, getMboSet, getMboSet, getMboSet, getMboSetInfo, getMboSetInfo, getMboValue, getMboValueData, getMboValueData, getMboValueData, getMboValueDataForDownload, getMboValueInfoStatic, getMboValueInfoStatic, getMessage, getMessage, getMessage, getMessage, getMXTransaction, getName, getOrgForGL, getOrgSiteForMaxvar, getOwner, getProfile, getPropagateKeyFlag, getProxy, getRecordIdentifer, getRecordType, getRelatedSets, getRelatedWhere, getRelatedWhere, getRelationshipNameToLangTable, getResourceName, getRowRestrictionFlag, getRowStamp, getRowStampObject, getSecurityLogger, getSiteOrg, getSqlLogger, getString, getString, getStringInBaseLanguage, getStringInSpecificLocale, getStringTransparent, getSynonymValueWhere, getTenantId, getTenantIdForNoMboRecordData, getThisMboSet, getTranslator, getUniqueIdentifer, getUniqueIDName, getUniqueIDValue, getUniqueLanguageIDRecord, getUserInfo, getUserName, hasFieldAccess, hasHierarchyLink, hasLockSaveRights, hasRelatedQbe, hasUniqueID, isApiBatchError, isAppLockEnabled, isAutoKeyed, isBasedOn, isChangeByUserWhenSetFromLookup, isDuringInit, isEAuditFieldModified, isESigFieldModified, isFlagSet, isForDM, isLocked, isLocked, isLockedByMe, isMasterTenant, isMboLockedByMe, isModified, isModified, isNew, isNoSql, isNull, isOptionGranted, isSelected, isSkipCopyField, isValid, isZombie, lock, moveFieldFlagsToMboValue, needCallInitFieldFlag, orEvaluateConditions, propagateKeyValue, removeCtx, removeRelatedSet, resolveNoSqlWhere, rollbackToCheckpoint, select, setAppDefaultValue, setApplicationError, setApplicationRequired, setAutokeyFields, setCopyDefaults, setDatabaseDefaultValues, setDatabaseDefaultValues, setDefaultValue, setDefaultValues, setDeleted, setDuringInit, setEAuditFieldModified, setESId, setESigFieldModified, setFetchIndex, setFieldFlag, setFieldFlag, setFieldFlag, setFieldFlag, setFieldFlag, setFieldFlag, setFieldFlags, setFlag, setFlag, setFlags, setForDM, setHierarchyLink, setIgnoreRecordLockCheck, setLangCodeDefault, setMboCtx, setMLValue, setModified, setModifiedForIntegrationOnly, setNewMbo, setNoSql, setPropagateKeyFlag, setPropagateKeyFlag, setProxy, setReadonlyWhenParentIsReadonly, setRecordType, setReferencedMbo, setReferencedMbo, setResolveNoSqlWhere, setResourceName, setTenantIdForNoMboRecordData, setUniqueIDValue, setValue, setValue, setValue, setValue, setValue, setValue, setValue, setValue, setValue, setValue, setValue, setValue, setValue, setValue, setValue, setValue, setValue, setValue, setValue, setValue, setValue, setValue, setValue, setValueFromSequence, setValueNull, setValueNull, sigopGranted, sigopGranted, sigopGranted, sigopGranted, sigOptionAccessAuthorized, smartFill, smartFind, smartFind, smartFind, smartFindByObjectName, smartFindByObjectName, smartFindByObjectNameDirect, startCheckpoint, thisToBeUpdated, throwRequiredException, toBeAdded, toBeDeleted, toBeSaved, toBeUpdated, toBeValidated, undelete, undeleteDoclinks, unlock, unselect, useDataSecurity, validate, validateAttributes, validateKeyUniqueness, valueChanged

Methods inherited from class java.lang.Object

clone, equals, finalize, getClass, hashCode, notify, notifyAll, toString, wait, wait, wait

Methods inherited from interface psdi.mbo.StatefulMboRemote

canChangeMaxStatus, canChangeStatus, canChangeStatus, changeMaxStatus, changeMaxStatus, changeStatus, changeStatus, checkForOpenStatus, getInternalStatus, getOnListTab, getOverridePVStatusException, getStatusChangeButtonSigoption, getStatusList, getTargetStatusOption, getValidStatusList, setOnListTab, setOverridePVStatusException, setStatusChangeButtonSigoption, setTargetStatusOption

Methods inherited from interface psdi.mbo.MboRemote

addMboSetForRequiredCheck, addToDeleteForInsertList, blindCopy, checkMethodAccess, clear, copy, copy, copy, copyFake, copyValue, copyValue, createComm, delete, evaluateCondition, evaluateCtrlConditions, evaluateCtrlConditions, excludeObjectForPropagate, generateAutoKey, getBoolean, getByte, getBytes, getCommLogOwnerNameAndUniqueId, getDatabaseValue, getDate, getDeleteForInsertList, getDocLinksCount, getDomainIDs, getDouble, getExistingMboSet, getFlags, getFloat, getIgnoreLockCheck, getInitialValue, getInsertCompanySetId, getInsertItemSetId, getInsertOrganization, getInsertSite, getInt, getKeyValue, getLinesRelationship, getList, getLockedByDisplayName, getLong, getMatchingAttr, getMatchingAttr, getMatchingAttrs, getMaxMessage, getMboData, getMboDataSet, getMboInitialValue, getMboList, getMboSet, getMboSet, getMboSet, getMboValueData, getMboValueData, getMboValueData, getMboValueDataForDownload, getMboValueInfoStatic, getMboValueInfoStatic, getMessage, getMessage, getMessage, getMessage, getMXTransaction, getName, getOrgForGL, getOrgSiteForMaxvar, getOwner, getPropagateKeyFlag, getRecordIdentifer, getSiteOrg, getString, getString, getStringInBaseLanguage, getStringInSpecificLocale, getStringTransparent, getThisMboSet, getUniqueIDName, getUniqueIDValue, getUserInfo, getUserName, hasHierarchyLink, hasLockSaveRights, isAutoKeyed, isBasedOn, isFlagSet, isForDM, isLocked, isLocked, isMasterTenant, isMboLockedByMe, isModified, isModified, isNew, isNull, isOptionGranted, isSelected, isZombie, lock, propagateKeyValue, rollbackToCheckpoint, select, setApplicationError, setApplicationRequired, setAutokeyFields, setCopyDefaults, setDeleted, setESigFieldModified, setFieldFlag, setFieldFlag, setFieldFlag, setFieldFlag, setFieldFlag, setFieldFlag, setFieldFlags, setFlag, setFlag, setFlags, setForDM, setIgnoreRecordLockCheck, setMLValue, setModified, setNewMbo, setPropagateKeyFlag, setPropagateKeyFlag, setReferencedMbo, setReferencedMbo, setValue, setValue, setValue, setValue, setValue, setValue, setValue, setValue, setValue, setValue, setValue, setValue, setValue, setValue, setValue, setValue, setValue, setValue, setValue, setValue, setValue, setValue, setValue, setValueNull, setValueNull, sigopGranted, sigopGranted, sigopGranted, sigOptionAccessAuthorized, smartFill, smartFind, smartFind, smartFind, smartFindByObjectName, smartFindByObjectName, smartFindByObjectNameDirect, startCheckpoint, thisToBeUpdated, toBeAdded, toBeDeleted, toBeSaved, toBeUpdated, toBeValidated, undelete, unlock, unselect, validate, validateAttributes

Field Detail

MULTIASSET_SITE_ERRORKEY

public static final java.lang.String MULTIASSET_SITE_ERRORKEY

See Also:

Constant Field Values

CREATEWOMULTI_NONE

public static final java.lang.String CREATEWOMULTI_NONE

See Also:

Constant Field Values

CREATEWOMULTI_CHILD

public static final java.lang.String CREATEWOMULTI_CHILD

See Also:

Constant Field Values

CREATEWOMULTI_TASK

public static final java.lang.String CREATEWOMULTI_TASK

See Also:

Constant Field Values

CREATEWOMULTI_MULTI

public static final java.lang.String CREATEWOMULTI_MULTI

See Also:

Constant Field Values

CREATEWOMULTI_TOPLEVEL

public static final java.lang.String CREATEWOMULTI_TOPLEVEL

See Also:

Constant Field Values

Constructor Detail

Ticket

public Ticket(MboSet ms)
       throws java.rmi.RemoteException

Construct the Ticket object

Throws:

java.rmi.RemoteException

Method Detail

getProcess

public java.lang.String getProcess()

Gets the process for tickets.

Returns:

the work flow process name for tickets which is TICKET

canTemplateApply

public void canTemplateApply()
                      throws MXException,
                             java.rmi.RemoteException

Specified by:

canTemplateApply in interface TicketRemote

Throws:

MXException

java.rmi.RemoteException

getStatusListName

public java.lang.String getStatusListName()

Gets the name of the value list. Depending on the class of the Ticket, this method returns either 'INCIDENTSTATUS', or 'PROBLEMSTATUS' or 'SRSTATUS'.

Specified by:

getStatusListName in interface StatefulMboRemote

Specified by:

getStatusListName in class StatefulMbo

Returns:

listName Name of the valuelist

getStatusHistory

protected MboSetRemote getStatusHistory()
                                 throws MXException,
                                        java.rmi.RemoteException

Gets the tkstatus objects. Required for statefullness.

Specified by:

getStatusHistory in class StatefulMbo

Returns:

the tkstatus MboSet.

Throws:

MXException

java.rmi.RemoteException

getStatusHandler

protected StatusHandler getStatusHandler()

Gets a status handler to change the ticket status.

Specified by:

getStatusHandler in class StatefulMbo

Returns:

a status handler to change the Ticket status.

See Also:

Object returned.

init

public void init()
          throws MXException

init()

Overrides:

init in class Mbo

Throws:

MXException

initFieldFlagsOnMbo

public void initFieldFlagsOnMbo(java.lang.String attrName)
                         throws MXException

Description copied from class: Mbo

The logic of setting the readonly and required field flags to the mbo. Any setting of the field flags that require expensive operation, such as database query should be moved from init() to this method. However, those which don't require steps such as fetching Mbos can be left in init(). You can group the logic for a few attributes together if logic of deciding their flag is the same, or in other words, can be handled at once.

Overrides:

initFieldFlagsOnMbo in class Mbo

Throws:

MXException

setRelatedSetEditibilityFlags

protected void setRelatedSetEditibilityFlags()
                                      throws MXException,
                                             java.rmi.RemoteException

Sets the read-only flags for related MboSets.

Throws:

MXException

java.rmi.RemoteException

canEditRelatedSet

public void canEditRelatedSet(java.lang.String relationName)
                       throws MXException,
                              java.rmi.RemoteException

Determines if a related set should be editable or not. Throws an exception if the related MboSet is readonly.

Parameters:

relationName - The relationship name that got the related MboSet.

Throws:

MXException

java.rmi.RemoteException

setRelatedMboEditibility

public void setRelatedMboEditibility(java.lang.String relationName)
                              throws MXException,
                                     java.rmi.RemoteException

Checks the editability of related tables.

Parameters:

relationName - The relationship name of the related MboSet which need to set the read/only flag.

Throws:

MXException

java.rmi.RemoteException

See Also:

#settings, #setEditibilityFlags

initRelationship

public void initRelationship(java.lang.String relationName,
                             MboSetRemote mboSet)
                      throws MXException,
                             java.rmi.RemoteException

Called whenever a relationship is initialized or reset from this Mbo to another MboSet. Programmers can override this method for custom handling of related objects.

Overrides:

initRelationship in class Mbo

Throws:

MXException

java.rmi.RemoteException

See Also:

Ticket.setRelatedMboEditibility(java.lang.String)

add

public void add()
         throws MXException,
                java.rmi.RemoteException

Sets default values for a new Ticket

Specified by:

add in interface MboRemote

Overrides:

add in class Mbo

Throws:

MXException

java.rmi.RemoteException

modify

public void modify()
            throws MXException,
                   java.rmi.RemoteException

The first time a field of a Ticket object is modified, the ChangeBy & ChangeDate attributes are updated.

Overrides:

modify in class Mbo

Throws:

MXException

java.rmi.RemoteException

changeStatus

public void changeStatus(java.lang.String status,
                         java.util.Date date,
                         java.lang.String memo,
                         long accessModifier)
                  throws MXException,
                         java.rmi.RemoteException

This method is overridden to support changing the status of Service Desk Tickets.

Specified by:

changeStatus in interface StatefulMboRemote

Overrides:

changeStatus in class StatefulMbo

Parameters:

status - The new desired status. This is the translated status (that is, the status code as it would have been entered by a user, or valuelist.value), not the internal status value ( valuelist.maxvalue).

date - The effective date of the new status (java.util.Date). If null the current date/time is used.

memo - A string briefly describing the circumstances of the change. The memo can be null.

accessModifier - A value of NOACCESSCHECK will cause the method not to call canChangeStatus. Callers using this flag are responsible for ensuring that they are attempting a valid status change.

Throws:

MXException - Thrown if there is a problem, or the status cannot be changed, as determined by canChangeStatus(String).

java.rmi.RemoteException

See Also:

Determines whether the Ticket can change status.

canDelete

public void canDelete()
               throws MXException,
                      java.rmi.RemoteException

Method that checks whether a Ticket can be deleted or not.

Overrides:

canDelete in class Mbo

Throws:

MXApplicationException - With the key "ticket", and one of the "TicketNoDelete" keys: TicketNoDeleteWorkFlow, TicketNoDeleteStatus, TicketNoDeleteActivity, TicketNoDeleteRelatedRec, TicketNoDeleteOrigRec, TicketNoDeleteCommLog, TicketNoDeleteWorkLog, TicketNoDeleteGlobal and TicketNoDeleteActual

java.rmi.RemoteException

MXException

canDeleteAttachedDocs

public void canDeleteAttachedDocs()
                           throws MXException,
                                  java.rmi.RemoteException

Throws an access exception if Doclinks related to this cannot be deleted. They cannot be deleted if the ticket is in history and the user has not chosen to edit the history.

Specified by:

canDeleteAttachedDocs in interface StatefulMboRemote

Overrides:

canDeleteAttachedDocs in class StatefulMbo

Throws:

MXException

java.rmi.RemoteException

See Also:

StatefulMbo.canDeleteAttachedDocs()

hasActuals

public boolean hasActuals()
                   throws MXException,
                          java.rmi.RemoteException

Determines whether this ticket has any actuals.

Returns:

true if this ticket has actuals.

Throws:

MXException

java.rmi.RemoteException

appValidate

public void appValidate()
                 throws MXException,
                        java.rmi.RemoteException

appValidate() is overriden. If a ticket is marked as related to Global, both globalticketid and globalticketclass are required.

Overrides:

appValidate in class Mbo

Throws:

MXException - If ticket is marked as related to global and either globalticketid or globalticketclass is null, then MXApplicationException("ticket", "RequireGlobalValues")

java.rmi.RemoteException

save

protected void save()
             throws MXException,
                    java.rmi.RemoteException

Actions that are performed when a Ticket is saved.

Overrides:

save in class StatefulMbo

Throws:

MXException

java.rmi.RemoteException

delete

public void delete(long accessModifier)
            throws MXException,
                   java.rmi.RemoteException

Method that deletes a Ticket

Specified by:

delete in interface MboRemote

Overrides:

delete in class Mbo

Parameters:

accessModifier - The bitwise flag specified to determine if certain normal security checks are to be bypassed for this delete request. For example: if the accessModifer is NOACCESSCHECK, then the check for the object's NODELETE flag and the call to the object's canDelete() method will not be performed. If the accessModifer is NONE, then all the access checks are performed before this object is marked delete.

Throws:

MXException

java.rmi.RemoteException

See Also:

Mbo.delete(long)

duplicate

public MboRemote duplicate()
                    throws MXException,
                           java.rmi.RemoteException

Duplicates a Ticket record.

Specified by:

duplicate in interface MboRemote

Overrides:

duplicate in class Mbo

Returns:

MboRemote The newly created Ticket mbo.

Throws:

MXException

java.rmi.RemoteException

skipCopyField

protected boolean skipCopyField(MboValueInfo mvi)
                         throws MXException,
                                java.rmi.RemoteException

Overrides the skipCopyField() in the Mbo. Since this method takes the MboValueInfo as its parameter just check to see if this field needs to be copied or skipped by using the data from the static HashSet. If this field does not need to be copied return true. The following are the Ticket fields will be skipped without being copied to the newly duplicated Ticket:

1. ticketid

Overrides:

skipCopyField in class Mbo

Parameters:

mvi - The MboValueInfo object of the MboValue that needs to be copied.

Returns:

true If the field does not need to be copied return true, in all other cases return false.

Throws:

MXException

java.rmi.RemoteException

See Also:

Ticket.loadSkipFieldCopyHashSet()

editHistory

public void editHistory()
                 throws MXException,
                        java.rmi.RemoteException

method which provides ability to edit certain fields on Tickets while they are in closed status. This ability will be provided for only those Tickets which have "CLOSED" status. When invoked, the user will see the following fields as editable. If any changes are made while using Ticket History, a TKSTATUS transaction will be written upon save. The user can edit a single record at the time and need to save before editing the other records.

Specified by:

editHistory in interface TicketRemote

Throws:

MXException

java.rmi.RemoteException

See Also:

Ticket.editHistory()

isTicketInEditHist

public boolean isTicketInEditHist()
                           throws MXException,
                                  java.rmi.RemoteException

returns true/false indicating whether the Ticket is in edit history mode or not.

Specified by:

isTicketInEditHist in interface TicketRemote

Throws:

MXException

java.rmi.RemoteException

See Also:

Ticket.isTicketInEditHist()

startTimer

public void startTimer()
                throws MXException,
                       java.rmi.RemoteException

Method that will start the timer. If timer is already started, it will throw an exception

Specified by:

startTimer in interface TicketRemote

Throws:

MXException

java.rmi.RemoteException

See Also:

psdi.app.labor.LabTransSet.startTimer

tkChangeMaxStatus

public void tkChangeMaxStatus(java.lang.String maxstatus)
                       throws MXException,
                              java.rmi.RemoteException

Throws:

MXException

java.rmi.RemoteException

stopTimer

public void stopTimer()
               throws MXException,
                      java.rmi.RemoteException

Method that will stop the timer. If timer is not started, it will throw an exception.

Specified by:

stopTimer in interface TicketRemote

Throws:

MXException

java.rmi.RemoteException

See Also:

LabTransSet.stopTimer()

stopTimer

public MboRemote stopTimer(java.util.Date finishdatetime,
                           boolean noStopTimerPopup)
                    throws MXException,
                           java.rmi.RemoteException

Method that will stop the timer as specified date time. If timer is not started, it will throw an exception.

Specified by:

stopTimer in interface TicketRemote

Parameters:

Date - targetDateTime date and time to set finishDate and finishTime with

noStopTimerPopup - true no need popup on stop timer

Throws:

MXException

java.rmi.RemoteException

See Also:

LabTransSet.stopTimer()

stopTimer

public MboRemote stopTimer(java.util.Date finishdatetime,
                           java.util.Date startDateTime,
                           boolean noStopTimerPopup)
                    throws MXException,
                           java.rmi.RemoteException

Method that will stop the timer as specified date time. If timer is not started, it will throw an exception.

Specified by:

stopTimer in interface TicketRemote

Parameters:

Date - targetDateTime date and time to set finishDate and finishTime with

Date - startDateTime date and time to set startDate and startTime with

noStopTimerPopup - true no need popup on stop timer

Throws:

MXException

java.rmi.RemoteException

See Also:

LabTransSet.stopTimer()

createIncident

public MboRemote createIncident()
                         throws MXException,
                                java.rmi.RemoteException

creates an incident from any other ticket class, PROBLEM, SR OR INCIDENT

Specified by:

createIncident in interface TicketRemote

Throws:

MXException

java.rmi.RemoteException

See Also:

Ticket.createIncident()

createIncident

public MboRemote createIncident(java.lang.String tickettemplateid)
                         throws MXException,
                                java.rmi.RemoteException

creates an incident from any other ticket class, PROBLEM, SR OR INCIDENT

Specified by:

createIncident in interface AppActionInterface

Parameters:

tickettemplateid - Parameter that refers to a ticket template, based on which the incident is created.

Returns:

Throws:

MXException

java.rmi.RemoteException

createServiceRequest

public MboRemote createServiceRequest()
                               throws MXException,
                                      java.rmi.RemoteException

Action class uses reflection to call this method, delegate to createSR This method added back as delegating method to solve issue 07-29204

Specified by:

createServiceRequest in interface TicketRemote

Throws:

MXException

java.rmi.RemoteException

See Also:

Ticket.createServiceRequest()

createServiceRequest

public MboRemote createServiceRequest(java.lang.String tickettemplateid)
                               throws MXException,
                                      java.rmi.RemoteException

Action class uses reflection to call this method, delegate to createSR This method added back as delegating method to solve issue 07-29204

Specified by:

createServiceRequest in interface AppActionInterface

Parameters:

tickettemplateid - Parameter that refers to a ticket template, based on which the service request is created.

Returns:

Throws:

MXException

java.rmi.RemoteException

createSR

public MboRemote createSR()
                   throws MXException,
                          java.rmi.RemoteException

creates a Service Request from any other ticket class, PROBLEM, SR or INCIDENT

Specified by:

createSR in interface TicketRemote

Throws:

MXException

java.rmi.RemoteException

See Also:

Ticket.createSR()

createSR

public MboRemote createSR(java.lang.String tickettemplateid)
                   throws MXException,
                          java.rmi.RemoteException

Throws:

MXException

java.rmi.RemoteException

createProblem

public MboRemote createProblem()
                        throws MXException,
                               java.rmi.RemoteException

Specified by:

createProblem in interface TicketRemote

Throws:

MXException

java.rmi.RemoteException

See Also:

Ticket.createProblem()

createProblem

public MboRemote createProblem(java.lang.String tickettemplateid)
                        throws MXException,
                               java.rmi.RemoteException

creates a Problem from any other ticket class, INCIDENT, SR or PROBLEM

Specified by:

createProblem in interface AppActionInterface

Parameters:

tickettemplateid - Parameter that refers to a ticket template, based on which the problem is created.

Returns:

Throws:

MXException

java.rmi.RemoteException

getFailListForReport

public MboSetRemote getFailListForReport()
                                  throws MXException,
                                         java.rmi.RemoteException

get the next level FailureList set for Failure Report.

Specified by:

getFailListForReport in interface TicketRemote

Returns:

the next level FailureList set

Throws:

MXException

java.rmi.RemoteException

See Also:

Ticket.getFailListForReport()

copyFailListToReportSet

public void copyFailListToReportSet(MboSetRemote failListSet)
                             throws MXException,
                                    java.rmi.RemoteException

Copies the passed FailureList set to Failure Report set.

Specified by:

copyFailListToReportSet in interface TicketRemote

Parameters:

failureListSet - the failurelist set to be copied.

Throws:

MXException

java.rmi.RemoteException

See Also:

Ticket.copyFailListToReportSet(psdi.mbo.MboSetRemote)

removeFailureReport

public void removeFailureReport()
                         throws MXException,
                                java.rmi.RemoteException

Remove all selected failure reports.

Specified by:

removeFailureReport in interface TicketRemote

Throws:

MXException

java.rmi.RemoteException

See Also:

Ticket.removeFailureReport()

applyTemplate

public void applyTemplate(MboRemote templateMbo)
                   throws java.rmi.RemoteException,
                          MXException

Apply a ticket template to record.

Specified by:

applyTemplate in interface TicketRemote

Throws:

java.rmi.RemoteException

MXException

See Also:

psdi.app.ticket.Ticket#applyTemplate()

ticketStatus

public java.lang.String ticketStatus()
                              throws java.rmi.RemoteException,
                                     MXException

Specified by:

ticketStatus in interface TicketRemote

Throws:

java.rmi.RemoteException

MXException

See Also:

Ticket.ticketStatus()

applyOwner

public void applyOwner(java.lang.String ownerID)
                throws java.rmi.RemoteException,
                       MXException

Apply an owner to a record.

Specified by:

applyOwner in interface TicketRemote

Throws:

java.rmi.RemoteException

MXException

See Also:

psdi.app.ticket.Ticket#applyOwner()

applyOwnerGroup

public void applyOwnerGroup(java.lang.String ownergroupID)
                     throws java.rmi.RemoteException,
                            MXException

Apply an ownergroup to a record.

Specified by:

applyOwnerGroup in interface TicketRemote

Throws:

java.rmi.RemoteException

MXException

See Also:

psdi.app.ticket.Ticket#applyOwnerGroup()

applyAssignedOwnerGroup

public void applyAssignedOwnerGroup(java.lang.String ownergroupID)
                             throws java.rmi.RemoteException,
                                    MXException

Apply an assigned owner group to a record. The AssignedOwnerGroup field holds the explicit current ownergroup ownership of this record.

Specified by:

applyAssignedOwnerGroup in interface TicketRemote

Throws:

java.rmi.RemoteException

MXException

ownership

public void ownership()
               throws java.rmi.RemoteException,
                      MXException

Allows the ability to Take Ownership of a record.

Specified by:

ownership in interface TicketRemote

Throws:

java.rmi.RemoteException

MXException

See Also:

Ticket.ownership()

createWorkorder

public java.util.Vector createWorkorder()
                                 throws MXException,
                                        java.rmi.RemoteException

creates a workorder from any other ticket type, PROBLEM, SR or INCIDENT. The value of "CreateWOMulti" attribute defines what happens to the Multi asset records.

• If "CreateWOMulti" set to NONE, the mutliasset records are not copied to the workorder.
• If "CreateWOMulti" set to CHILD, child work orders are created from the mutliasset records.
• If "CreateWOMulti" set to TASK, work order tasks are created from the mutliasset records.
• If "CreateWOMulti" set to MULTI, the mutliasset records are copied to the workorder as multi asset records.

Specified by:

createWorkorder in interface TicketRemote

Returns:

The vector contains the work order mbo created for this ticket and the number of work orders being created

Throws:

MXException

java.rmi.RemoteException

See Also:

Ticket.createWorkorder()

createWorkorder

public java.util.Vector createWorkorder(MboSetRemote targetSet,
                                        boolean saveSet)
                                 throws MXException,
                                        java.rmi.RemoteException

creates a workorder from any other ticket type, PROBLEM, SR or INCIDENT. The value of "CreateWOMulti" attribute defines what happens to the Multi asset records.

• If "CreateWOMulti" set to NONE, the mutliasset records are not copied to the workorder.
• If "CreateWOMulti" set to CHILD, child work orders are created from the mutliasset records.
• If "CreateWOMulti" set to TASK, work order tasks are created from the mutliasset records.
• If "CreateWOMulti" set to MULTI, the mutliasset records are copied to the workorder as multi asset records.

Specified by:

createWorkorder in interface TicketRemote

Parameters:

targetSet -

saveSet -

Returns:

The vector contains the work order mbo created for this ticket and the number of work orders being created

Throws:

MXException

java.rmi.RemoteException

See Also:

Ticket.createWorkorder(MboSetRemote, boolean)

createWorkorder

public MboRemote createWorkorder(java.lang.String jpnum)
                          throws MXException,
                                 java.rmi.RemoteException

creates a workorder from any other ticket type, PROBLEM, SR or INCIDENT. The jpnum attribute is used to pass the job number

• If "CreateWOMulti" set to NONE, the mutliasset records are not copied to the workorder.
• If "CreateWOMulti" set to CHILD, child work orders are created from the mutliasset records.
• If "CreateWOMulti" set to TASK, work order tasks are created from the mutliasset records.
• If "CreateWOMulti" set to MULTI, the mutliasset records are copied to the workorder as multi asset records.

Specified by:

createWorkorder in interface AppActionInterface

Parameters:

jpnum - Parameter that refers to a job plan, based on which the workorder is created.

Returns:

The work order mbo is returned

Throws:

MXException

java.rmi.RemoteException

createChange

public java.util.Vector createChange()
                              throws MXException,
                                     java.rmi.RemoteException

creates a Change from any other ticket type, PROBLEM, SR or INCIDENT. The value of "CreateWOMulti" attribute defines what happens to the Multi asset records.

• If "CreateWOMulti" set to NONE, the mutliasset records are not copied to the workorder.
• If "CreateWOMulti" set to CHILD, child work orders are created from the mutliasset records.
• If "CreateWOMulti" set to TASK, work order tasks are created from the mutliasset records.
• If "CreateWOMulti" set to MULTI, the mutliasset records are copied to the workorder as multi asset records.

Specified by:

createChange in interface TicketRemote

Returns:

The vector contains the work order mbo created for this ticket and the number of work orders being created

Throws:

MXException

java.rmi.RemoteException

See Also:

Ticket.createChange()

createChange

public MboRemote createChange(java.lang.String jpnum)
                       throws MXException,
                              java.rmi.RemoteException

creates a Change from any other ticket type, PROBLEM, SR or INCIDENT. The jpnum attribute is used to pass the job number

• If "CreateWOMulti" set to NONE, the mutliasset records are not copied to the workorder.
• If "CreateWOMulti" set to CHILD, child work orders are created from the mutliasset records.
• If "CreateWOMulti" set to TASK, work order tasks are created from the mutliasset records.
• If "CreateWOMulti" set to MULTI, the mutliasset records are copied to the workorder as multi asset records.

Specified by:

createChange in interface AppActionInterface

Parameters:

jpnum - Parameter that refers to a job plan, based on which the change is created.

Returns:

The work order mbo is returned

Throws:

MXException

java.rmi.RemoteException

createRelease

public java.util.Vector createRelease()
                               throws MXException,
                                      java.rmi.RemoteException

creates a Release from any other ticket type, PROBLEM, SR or INCIDENT. The value of "CreateWOMulti" attribute defines what happens to the Multi asset records.

• If "CreateWOMulti" set to NONE, the mutliasset records are not copied to the workorder.
• If "CreateWOMulti" set to CHILD, child work orders are created from the mutliasset records.
• If "CreateWOMulti" set to TASK, work order tasks are created from the mutliasset records.
• If "CreateWOMulti" set to MULTI, the mutliasset records are copied to the workorder as multi asset records.

Specified by:

createRelease in interface TicketRemote

Returns:

The vector contains the work order mbo created for this ticket and the number of work orders being created

Throws:

MXException

java.rmi.RemoteException

See Also:

Ticket.createRelease()

createRelease

public MboRemote createRelease(java.lang.String jpnum)
                        throws MXException,
                               java.rmi.RemoteException

creates a Change from any other ticket type, PROBLEM, SR or INCIDENT. The jpnum attribute is used to pass the job number

• If "CreateWOMulti" set to NONE, the mutliasset records are not copied to the workorder.
• If "CreateWOMulti" set to CHILD, child work orders are created from the mutliasset records.
• If "CreateWOMulti" set to TASK, work order tasks are created from the mutliasset records.
• If "CreateWOMulti" set to MULTI, the mutliasset records are copied to the workorder as multi asset records.

Specified by:

createRelease in interface AppActionInterface

Parameters:

jpnum - Parameter that refers to a job plan, based on which the release is created.

Returns:

The work order mbo is returned

Throws:

MXException

java.rmi.RemoteException

setLinearAssetFieldsReadOnly

public void setLinearAssetFieldsReadOnly(MultiAssetLocCIRemote malocMbo,
                                         boolean readonlystate)
                                  throws MXException,
                                         java.rmi.RemoteException

Set the linear asset fields as a group to ReadOnly or not for the related MultiAssetLocCI record.

Specified by:

setLinearAssetFieldsReadOnly in interface TicketRemote

Throws:

MXException

java.rmi.RemoteException

clearLinearAssetFields

public void clearLinearAssetFields(MultiAssetLocCIRemote malocMbo)
                            throws MXException,
                                   java.rmi.RemoteException

Clear all the linear asset fields in the passed MultiAssetLocCI object, which should be the one associated with this ticket...

Specified by:

clearLinearAssetFields in interface TicketRemote

Throws:

MXException

java.rmi.RemoteException

createSolution

public MboRemote createSolution()
                         throws MXException,
                                java.rmi.RemoteException

creates a Solution from any ticket class, INCIDENT, SR or PROBLEM

Specified by:

createSolution in interface TicketRemote

Throws:

MXException

java.rmi.RemoteException

See Also:

Ticket.createSolution()

findTkSite

public java.lang.String findTkSite()
                            throws MXException,
                                   java.rmi.RemoteException

Finds siteid to be used when creating workorder, change or release from a ticket

Throws:

MXException

java.rmi.RemoteException

incrActLabCost

public void incrActLabCost(double incrAmount)
                    throws MXException,
                           java.rmi.RemoteException

Adds to the ticket's actual labor cost from outside the object. Note that this throw an exception if the ticket is in history.

Specified by:

incrActLabCost in interface TicketRemote

Parameters:

incrAmount - The amount to add to ActLabCost.

Throws:

MXApplicationException - HistoryNoActuals when this workorder is a history record.

MXException

java.rmi.RemoteException

See Also:

WO.incrActLabCost(double incrAmount, boolean isOutsideCost)

incrActLabHrs

public void incrActLabHrs(double incrAmount)
                   throws MXException,
                          java.rmi.RemoteException

Adds to the ticket's actual labor hours total from outside the object. Note that this throw an exception if the work order is in history.

Specified by:

incrActLabHrs in interface TicketRemote

Parameters:

incrAmount - The amount to add to ActLabHrs.

Throws:

MXApplicationException - HistoryNoActuals when this ticket is a history record.

MXException

java.rmi.RemoteException

See Also:

psdi.app.workorder.WO#incrActLabHrs(double incrAmount)

checkForFollowups

protected boolean checkForFollowups()
                             throws MXException,
                                    java.rmi.RemoteException

checks for follow up records that references this ticketid and class in their 'OrigRecordId' and 'Origrecordclass' return true If followup records exists false No Followup records exists

Throws:

MXException

java.rmi.RemoteException

getLocForAsset

public void getLocForAsset()
                    throws MXException,
                           java.rmi.RemoteException

Called by the assetnum attribute to set the ticket's location to the Asset's location If the asset has a valid location for the ticket, that location will be put on the ticket, if the location field is blank. If the ticket's locaiton is not blank, a warning will be given (MXApplicationException, ticket, AssetChangeLoc, parameter of the asset's location), but the location field won't change.

Throws:

MXException

java.rmi.RemoteException

applyAssetLoc

public void applyAssetLoc()
                   throws MXException,
                          java.rmi.RemoteException

Applys any changes to fields that are affected by changing the asset or location fields. Since changing the asset or Location of a ticket will call this routine, the ticket's asset or Location may be changed without validation by this method.

Throws:

MXException

java.rmi.RemoteException

calcGLAccount

public java.lang.String calcGLAccount()
                               throws java.rmi.RemoteException,
                                      MXException

Sets the GL Account attribute based on the Asset/Loc attribute values.

Throws:

java.rmi.RemoteException

MXException

getActivityBasedOnWonum

public MboRemote getActivityBasedOnWonum(java.lang.String wonum)
                                  throws java.rmi.RemoteException,
                                         MXException

get woactivity mbo based on wonum attribute values.

Throws:

java.rmi.RemoteException

MXException

copyTicketToRelatedRecSet

public void copyTicketToRelatedRecSet(MboSetRemote TicketSet)
                               throws MXException,
                                      java.rmi.RemoteException

Copies the passed ticket set to related record set.

Specified by:

copyTicketToRelatedRecSet in interface TicketRemote

Parameters:

ticketSet - the ticket set to be copied.

Throws:

MXException

java.rmi.RemoteException

See Also:

Ticket.copyTicketToRelatedRecSet(psdi.mbo.MboSetRemote)

copyWOToRelatedRecSet

public void copyWOToRelatedRecSet(MboSetRemote WOSet)
                           throws MXException,
                                  java.rmi.RemoteException

Copies the passed work order set to related record set.

Specified by:

copyWOToRelatedRecSet in interface TicketRemote

Parameters:

WOSet - the work order set to be copied.

Throws:

MXException

java.rmi.RemoteException

See Also:

Ticket.copyWOToRelatedRecSet(psdi.mbo.MboSetRemote)

needPopupOnStopTimer

public boolean needPopupOnStopTimer()
                             throws MXException,
                                    java.rmi.RemoteException

Checks for popup in stoptimer return true if need one

Specified by:

needPopupOnStopTimer in interface TicketRemote

Throws:

MXException

java.rmi.RemoteException

See Also:

Ticket.needPopupOnStopTimer()

updateWorkview

public void updateWorkview()
                    throws MXException,
                           java.rmi.RemoteException

update crossover fields in workview table . This method is used in postcommit event when ticket got inserted or modified. If the implementtation have the crossover domain setup to cross over extra fields from ticket to workview, it will happens in this method.

Throws:

MXException

java.rmi.RemoteException

clearClassification

public void clearClassification()
                         throws java.rmi.RemoteException,
                                MXException

This method clears the classtructureid of the ticket

Specified by:

clearClassification in interface TicketRemote

Throws:

java.rmi.RemoteException

MXException

See Also:

Ticket.clearClassification()

similarTickets

public MboSetRemote similarTickets()
                            throws java.rmi.RemoteException,
                                   MXException

Refines the Similar ticket set to show the tickets that are within the SIMILARTICKETS relationship and that meet the criteria of the RELATEDRECORD set.

Specified by:

similarTickets in interface TicketRemote

Throws:

java.rmi.RemoteException

MXException

See Also:

Ticket.similarTickets()

relateTickets

public MboSetRemote relateTickets(MboSetRemote tkSet)
                           throws java.rmi.RemoteException,
                                  MXException

Refines the Ticket Set further removing any records that may have already been related.

Specified by:

relateTickets in interface TicketRemote

Parameters:

tkSet - Ticket Set which has been filtered by a criteria such as Affected User, Reportedby User, Commodity, etc..

Returns:

tkSet Work Order Set with related records filtered out.

Throws:

java.rmi.RemoteException

MXException

See Also:

psdi.app.ticket.Ticket#relateTickets(MboSet tkSet)

relateWorkorders

public MboSetRemote relateWorkorders(MboSetRemote woSet)
                              throws java.rmi.RemoteException,
                                     MXException

Refines the Work Order Set further removing any records that may have already been related.

Specified by:

relateWorkorders in interface TicketRemote

Parameters:

woSet - Work Order Set which has been filtered by a criteria such as Assetnum,Location, Commodity, etc..

Returns:

woSet Work Order Set with related records filtered out.

Throws:

java.rmi.RemoteException

MXException

See Also:

psdi.app.ticket.relateWorkorders(MboSetRemote woSet)

copyLaborToLabTransSet

public void copyLaborToLabTransSet(MboSetRemote laborSet)
                            throws MXException,
                                   java.rmi.RemoteException

Copies the passed labor set to labor trans set.

Specified by:

copyLaborToLabTransSet in interface TicketRemote

Parameters:

laborSet - the labor set to be copied.

Throws:

MXException

java.rmi.RemoteException

See Also:

Ticket.copyLaborToLabTransSet(psdi.mbo.MboSetRemote)

updateOriginator

public void updateOriginator()
                      throws MXException,
                             java.rmi.RemoteException

update originate record

Parameters:

laborSet - the labor set to be copied.

Throws:

MXException

java.rmi.RemoteException

getValidateOrder

public java.lang.String[] getValidateOrder()

Returns a String[] of field names. The validate and batchValidate() method will test the fields' validations in this order.

Overrides:

getValidateOrder in class Mbo

getWOClassDescription

public java.lang.String getWOClassDescription(java.lang.String appname)
                                       throws MXException,
                                              java.rmi.RemoteException

Throws:

MXException

java.rmi.RemoteException

copyAssetsToMultiAsset

public void copyAssetsToMultiAsset(AssetSetRemote assetSetRemote)
                            throws MXException,
                                   java.rmi.RemoteException

Copies the selected Asset values to the multiassetlocci.

Specified by:

copyAssetsToMultiAsset in interface TicketRemote

Throws:

MXException

java.rmi.RemoteException

See Also:

Ticket.copyAssetsToMultiAsset(psdi.app.asset.AssetSetRemote)

copyLocationsToMultiAsset

public void copyLocationsToMultiAsset(MboSetRemote locationSetRemote)
                               throws MXException,
                                      java.rmi.RemoteException

Copies the selected Location values to the multiassetlocci.

Specified by:

copyLocationsToMultiAsset in interface TicketRemote

Throws:

MXException

java.rmi.RemoteException

See Also:

Ticket.copyLocationsToMultiAsset(psdi.mbo.MboSetRemote)

copyCIsToMultiAsset

public void copyCIsToMultiAsset(MboSetRemote ciSetRemote)
                         throws MXException,
                                java.rmi.RemoteException

Copies the selected CI values to the multiassetlocci.

Specified by:

copyCIsToMultiAsset in interface TicketRemote

Throws:

MXException

java.rmi.RemoteException

See Also:

Ticket.copyCIsToMultiAsset(psdi.mbo.MboSetRemote)

copyRouteStopsToMultiAsset

public void copyRouteStopsToMultiAsset(MboSetRemote routestopSetRemote)
                                throws MXException,
                                       java.rmi.RemoteException

Copies the selected CI values to the multiassetlocci.

Specified by:

copyRouteStopsToMultiAsset in interface TicketRemote

Throws:

MXException

java.rmi.RemoteException

See Also:

Ticket.copyRouteStopsToMultiAsset(psdi.mbo.MboSetRemote)

copyCollectDetailsToMultiAsset

public void copyCollectDetailsToMultiAsset(MboSetRemote collectionDetailsetRemote)
                                    throws MXException,
                                           java.rmi.RemoteException

Copies the selected Collection detail values to the multiassetlocci.

Specified by:

copyCollectDetailsToMultiAsset in interface TicketRemote

Throws:

MXException

java.rmi.RemoteException

See Also:

Ticket.copyCollectDetailsToMultiAsset(psdi.mbo.MboSetRemote)

checkMultiAssetLocCISite

public void checkMultiAssetLocCISite(java.lang.String multiAssetSite)
                              throws MXException,
                                     java.rmi.RemoteException

This method will be called from field validation of multi assetnum/locaiton and cinum. If the create WO options is set to either "CHILD" or "TASK" and the user chooses an asset/location/ci which resides in a different site than the owner ticket,an exception will be thrown.

Specified by:

checkMultiAssetLocCISite in interface TicketRemote

Throws:

MXApplicationException("ticket","MultiAssetSiteNotSameAsTicket") - if multiassetlocci records for a given ticket have different site than the owner ticket.

MXException

java.rmi.RemoteException

See Also:

Ticket.checkMultiAssetLocCISite()

setmultiassetrecord

public void setmultiassetrecord()
                         throws MXException,
                                java.rmi.RemoteException

This method creates an entry in MultiAssetLocCi table when an asset/location/CI or TargetDescription is entered for a ticket as a primary asset. If the locaiton is cleared and the asset and CI fields are null, it will clear the correspnding row from the MultiAssetLocCi table. For a given type of ticket, only one record in the MultiAssetLocCi can be a primary asset.

Throws:

MXException

java.rmi.RemoteException

copyTicketFieldsToMultiAsset

public void copyTicketFieldsToMultiAsset(MultiAssetLocCIRemote multiAssetMbo)
                                  throws MXException,
                                         java.rmi.RemoteException

Collect the fields that need to be copied from a ticket to its MultiAssetLocCI record.

Specified by:

copyTicketFieldsToMultiAsset in interface TicketRemote

Throws:

MXException

java.rmi.RemoteException

getTopOriginator

public MboRemote getTopOriginator()
                           throws MXException,
                                  java.rmi.RemoteException

Get the top in the folloup link

Returns:

top ticket

Throws:

MXException

java.rmi.RemoteException

doClassificationCreate

public void doClassificationCreate(MboRemote newMbo,
                                   MboRemote sourceMbo,
                                   java.lang.String keyAttribute)
                            throws MXException,
                                   java.rmi.RemoteException

08-12698: copy ticketspec to ticketspec,workorderspec,solutionspec

Parameters:

newMbo -

Throws:

MXException

java.rmi.RemoteException

allowSelfServiceSolutionAccess

public boolean allowSelfServiceSolutionAccess()
                                       throws java.rmi.RemoteException,
                                              MXException

Self service solution access only makes sense when this ticket is associated with an SR.

Specified by:

allowSelfServiceSolutionAccess in interface TicketRemote

Returns:

Throws:

MXException

java.rmi.RemoteException

checkOrigIsFollowup

public void checkOrigIsFollowup()
                         throws MXException,
                                java.rmi.RemoteException

Check to see if originator is a follow up //08-16025, 08-16072

Throws:

MXException

java.rmi.RemoteException

getRecordMboName

public java.lang.String getRecordMboName()
                                  throws java.rmi.RemoteException,
                                         MXException

Description copied from class: Mbo

Returns the name of the Mbo if this record was in memory as the type is actually is. In most cases this returns the same as getName(). When a WOChange is read into a WO Mbo, getName will return "WORKORDER while getRecordMboName will return "WOCHANGE".

Overrides:

getRecordMboName in class Mbo

Throws:

java.rmi.RemoteException

MXException

canPropagateRepairFacility

public boolean canPropagateRepairFacility(MboRemote newWorkorder)
                                   throws java.rmi.RemoteException,
                                          MXException

Says if the repair facility can be propagated to the non-task generated work orders. If there is any record in an organization different from the one the repair facility is in, the user receives a warning and get a chance to answer if it is ok to have generated work orders from different organizations with repair facility left as blank

Specified by:

canPropagateRepairFacility in interface TicketRemote

Parameters:

newWorkorder -

Returns:

Throws:

java.rmi.RemoteException

MXException

See Also:

Ticket.canPropagateRepairFacility(MboRemote)

propagateRepairFacility

public void propagateRepairFacility(MboRemote newWorkorder)
                             throws java.rmi.RemoteException,
                                    MXException

Regard the repair facility set to the workorder received as a parameter and propagates it to all non-task generated work orders

Specified by:

propagateRepairFacility in interface TicketRemote

Parameters:

newWorkorder -

Throws:

java.rmi.RemoteException

MXException

See Also:

Ticket.propagateRepairFacility(MboRemote)

getTKServiceAddress

public TKServiceAddressRemote getTKServiceAddress()
                                           throws MXException,
                                                  java.rmi.RemoteException

Description copied from interface: TicketRemote

Return the Ticket service address for the current Ticket

Specified by:

getTKServiceAddress in interface TicketRemote

Throws:

MXException

java.rmi.RemoteException

hasServiceAddress

public boolean hasServiceAddress()
                          throws MXException,
                                 java.rmi.RemoteException

Specified by:

hasServiceAddress in interface AddressableMbo

Throws:

MXException

java.rmi.RemoteException

getServiceAddress

public TKServiceAddressRemote getServiceAddress()
                                         throws MXException,
                                                java.rmi.RemoteException

Specified by:

getServiceAddress in interface AddressableMbo

Throws:

MXException

java.rmi.RemoteException

getLatitudeY

public java.lang.Double getLatitudeY()
                              throws MXException,
                                     java.rmi.RemoteException

Description copied from interface: GISable

Return a double value with the the Latitude (or Y) coordinate of the current entitty.

Specified by:

getLatitudeY in interface GISable

Returns:

Double or null

Throws:

MXException

java.rmi.RemoteException

getLongitudeX

public java.lang.Double getLongitudeX()
                               throws MXException,
                                      java.rmi.RemoteException

Description copied from interface: GISable

Return a double value with the the Longitude (or X) coordinate of the current entitty.

Specified by:

getLongitudeX in interface GISable

Returns:

Double or null

Throws:

MXException

java.rmi.RemoteException

getAddressString

public java.lang.String getAddressString()
                                  throws MXException,
                                         java.rmi.RemoteException

Description copied from interface: GISable

Return a string with the address of the current entitty.

Specified by:

getAddressString in interface GISable

Returns:

Double or null

Throws:

MXException

java.rmi.RemoteException

saveGISData

public void saveGISData(java.lang.String address,
                        java.lang.String lat,
                        java.lang.String lng)
                 throws MXException,
                        java.rmi.RemoteException

Description copied from interface: GISable

Implement the logic to save the GIS Data

Specified by:

saveGISData in interface GISable

Throws:

MXException

java.rmi.RemoteException

createAssociatedTKSA

protected MboRemote createAssociatedTKSA()
                                  throws MXException,
                                         java.rmi.RemoteException

Throws:

MXException

java.rmi.RemoteException

isGISDataReadonly

public boolean isGISDataReadonly()
                          throws MXException,
                                 java.rmi.RemoteException

Description copied from interface: GISable

Indicate if the current GIS entity is editable or not. Usefull when the coordinates are populated using an external system.

Specified by:

isGISDataReadonly in interface GISable

Returns:

Throws:

MXException

java.rmi.RemoteException

updateServiceAddress

public void updateServiceAddress()
                          throws MXException,
                                 java.rmi.RemoteException

Specified by:

updateServiceAddress in interface TicketRemote

Throws:

MXException

java.rmi.RemoteException

getAutoLocateObject

public MboRemote getAutoLocateObject(AutoLocatable nextInChain)
                              throws MXException,
                                     java.rmi.RemoteException

Description copied from interface: AutoLocatable

Returns an autolocate object instance if present.

Specified by:

getAutoLocateObject in interface AutoLocatable

Returns:

the autolocate object instance

Throws:

MXException - the mX exception

java.rmi.RemoteException - the remote exception

hasCoords

public java.lang.Boolean hasCoords()
                            throws MXException,
                                   java.rmi.RemoteException

Description copied from interface: GISable

Check if this autolocatable object has coordinates filled (LAT,LONG)

Specified by:

hasCoords in interface GISable

Returns:

the boolean

Throws:

MXException - the mX exception

java.rmi.RemoteException - the remote exception

getAutoLocateObject

public MboRemote getAutoLocateObject()
                              throws MXException,
                                     java.rmi.RemoteException

Description copied from interface: AutoLocatable

Returns an autolocate object instance if present.

Specified by:

getAutoLocateObject in interface AutoLocatable

Returns:

the auto locate object

Throws:

MXException - the mX exception

java.rmi.RemoteException - the remote exception

updateReportedAndAffectedUser

public void updateReportedAndAffectedUser(java.lang.String dataAttribute,
                                          MboRemote lookupMbo)
                                   throws MXException,
                                          java.rmi.RemoteException

Updates the Reported and Affected users when the user does GoTo the Person record from the details menu and updates the persons primary phone or primary email.

Specified by:

updateReportedAndAffectedUser in interface TicketRemote

Throws:

MXException

java.rmi.RemoteException

See Also:

Ticket.updateReportedAndAffectedUser(java.lang.String, psdi.mbo.MboRemote)

setDontSkipCreatePrimaryMALCI

public void setDontSkipCreatePrimaryMALCI(boolean dontSkip)
                                   throws MXException,
                                          java.rmi.RemoteException

Specified by:

setDontSkipCreatePrimaryMALCI in interface TicketRemote

Throws:

MXException

java.rmi.RemoteException

See Also:

Ticket.setDontSkipCreatePrimaryMALCI(boolean)

getDontSkipCreatePrimaryMALCI

public boolean getDontSkipCreatePrimaryMALCI()
                                      throws MXException,
                                             java.rmi.RemoteException

Specified by:

getDontSkipCreatePrimaryMALCI in interface TicketRemote

Throws:

MXException

java.rmi.RemoteException

See Also:

Ticket.getDontSkipCreatePrimaryMALCI()

createPrimaryMultiAssetRecord

public void createPrimaryMultiAssetRecord()
                                   throws MXException,
                                          java.rmi.RemoteException

When a linear asset is entered on to a Ticket, create a primary asset in the MULTIASSETLOCCI table with the linear asset. If asset is not linear, the MULTIASSETLOCCI is created in appValidate().

Throws:

MXException

java.rmi.RemoteException

toIncludeFilterBy

public void toIncludeFilterBy(boolean toSet)
                       throws MXException,
                              java.rmi.RemoteException

IJ26289

Parameters:

toSet -

Throws:

MXException

java.rmi.RemoteException

getIncludeFilterBy

public boolean getIncludeFilterBy()
                           throws MXException,
                                  java.rmi.RemoteException

IJ26289: if value is true, it means the validate() includes the appended subselect(assetusercust) for USEECUST or PUBLIC. if value is false, it does not have the appended sql.

Returns:

Throws:

MXException

java.rmi.RemoteException

getAutolocateGeometry

public java.lang.String getAutolocateGeometry()
                                       throws MXException,
                                              java.rmi.RemoteException

Specified by:

getAutolocateGeometry in interface AutoLocatable

Throws:

MXException

java.rmi.RemoteException