TicketRemote (Maximo API)

All Superinterfaces:

AddressableMbo, AppActionInterface, AutoLocatable, GISable, MboRemote, java.rmi.Remote, StatefulMboRemote

All Known Subinterfaces:

IncidentRemote, ProblemRemote, SRRemote

All Known Implementing Classes:

Incident, Problem, SR, Ticket
```
public interface TicketRemote
extends StatefulMboRemote, AppActionInterface, AddressableMbo, GISable, AutoLocatable
```
Remote interface to the Ticket object.

Field Summary
- Fields inherited from interface com.ibm.tivoli.maximo.srvad.app.common.AddressableMbo
  ADDRESSABLE_SERVICEADDRESS_REL, NPADDRESSCODE_ATTRNAME, NPADDRESSDESC_ATTRNAME, NPADDRESSLONGDESC_ATTRNAME, SERVICEADDRESS_NATIVE_RELATIONSHIPNAME

Method Summary

All Methods Instance Methods Abstract Methods
Modifier and Type	Method and Description
`boolean`	`allowSelfServiceSolutionAccess()`
`void`	`applyAssignedOwnerGroup(java.lang.String selectedValue)`
`void`	`applyOwner(java.lang.String selectedValue)`
`void`	`applyOwnerGroup(java.lang.String selectedValue)`
`void`	`applyTemplate(MboRemote template)`
`boolean`	`canPropagateRepairFacility(MboRemote newWorkorder)`
`void`	`canTemplateApply()`
`void`	`checkMultiAssetLocCISite(java.lang.String multiAssetSite)`
`void`	`clearClassification()`
`void`	`clearLinearAssetFields(MultiAssetLocCIRemote malocMbo)`
`void`	`copyAssetsToMultiAsset(AssetSetRemote assetSetRemote)`
`void`	`copyCIsToMultiAsset(MboSetRemote ciSetRemote)`
`void`	`copyCollectDetailsToMultiAsset(MboSetRemote collectionDetailsetRemote)`
`void`	`copyFailListToReportSet(MboSetRemote failListSet)`
`void`	`copyLaborToLabTransSet(MboSetRemote laborSet)`
`void`	`copyLocationsToMultiAsset(MboSetRemote locationSetRemote)`
`void`	`copyRouteStopsToMultiAsset(MboSetRemote routestopSetRemote)`
`void`	`copyTicketFieldsToMultiAsset(MultiAssetLocCIRemote multiAssetMbo)`
`void`	`copyTicketToRelatedRecSet(MboSetRemote TicketSet)`
`void`	`copyWOToRelatedRecSet(MboSetRemote WOSet)`
`java.util.Vector`	`createChange()`
`MboRemote`	`createIncident()`
`MboRemote`	`createProblem()`
`java.util.Vector`	`createRelease()`
`MboRemote`	`createServiceRequest()`
`MboRemote`	`createSolution()`
`MboRemote`	`createSR()`
`java.util.Vector`	`createWorkorder()`
`java.util.Vector`	`createWorkorder(MboSetRemote targetSet, boolean saveSet)`
`void`	`editHistory()`
`boolean`	`getDontSkipCreatePrimaryMALCI()`
`MboSetRemote`	`getFailListForReport()`
`TKServiceAddressRemote`	`getTKServiceAddress()` Return the Ticket service address for the current Ticket
`void`	`incrActLabCost(double incrAmount)`
`void`	`incrActLabHrs(double incrAmount)`
`boolean`	`isTicketInEditHist()`
`boolean`	`needPopupOnStopTimer()`
`void`	`ownership()`
`void`	`propagateRepairFacility(MboRemote newWorkorder)`
`MboSetRemote`	`relateTickets(MboSetRemote tkSet)`
`MboSetRemote`	`relateWorkorders(MboSetRemote woSet)`
`void`	`removeFailureReport()`
`void`	`setDontSkipCreatePrimaryMALCI(boolean dontSkip)`
`void`	`setLinearAssetFieldsReadOnly(MultiAssetLocCIRemote malocMbo, boolean readonlystate)`
`MboSetRemote`	`similarTickets()`
`void`	`startTimer()`
`void`	`stopTimer()`
`MboRemote`	`stopTimer(java.util.Date finishdatetime, boolean noStopTimerPopup)`
`MboRemote`	`stopTimer(java.util.Date finishdatetime, java.util.Date startDateTime, boolean noStopTimerPopup)`
`java.lang.String`	`ticketStatus()`
`void`	`updateReportedAndAffectedUser(java.lang.String dataAttribute, MboRemote lookupMbo)`
`void`	`updateServiceAddress()`

Methods inherited from interface psdi.common.action.AppActionInterface
createChange, createIncident, createProblem, createRelease, createServiceRequest, createWorkorder

Methods inherited from interface com.ibm.tivoli.maximo.srvad.app.common.AddressableMbo
getServiceAddress, hasServiceAddress

Methods inherited from interface psdi.mbo.MboRemote
add, addMboSetForRequiredCheck, addToDeleteForInsertList, blindCopy, checkMethodAccess, clear, copy, copy, copy, copyFake, copyValue, copyValue, createComm, delete, delete, duplicate, evaluateCondition, evaluateCtrlConditions, evaluateCtrlConditions, excludeObjectForPropagate, generateAutoKey, getBoolean, getByte, getBytes, getCommLogOwnerNameAndUniqueId, getDatabaseValue, getDate, getDeleteForInsertList, getDocLinksCount, getDomainIDs, getDouble, getExistingMboSet, getFlags, getFloat, getIgnoreLockCheck, getInitialValue, getInsertCompanySetId, getInsertItemSetId, getInsertOrganization, getInsertSite, getInt, getKeyValue, getLinesRelationship, getList, getLockedByDisplayName, getLong, getMatchingAttr, getMatchingAttr, getMatchingAttrs, getMaxMessage, getMboData, getMboDataSet, getMboInitialValue, getMboList, getMboSet, getMboSet, getMboSet, getMboValueData, getMboValueData, getMboValueData, getMboValueDataForDownload, getMboValueInfoStatic, getMboValueInfoStatic, getMessage, getMessage, getMessage, getMessage, getMXTransaction, getName, getOrgForGL, getOrgSiteForMaxvar, getOwner, getPropagateKeyFlag, getRecordIdentifer, getSiteOrg, getString, getString, getStringInBaseLanguage, getStringInSpecificLocale, getStringTransparent, getThisMboSet, getUniqueIDName, getUniqueIDValue, getUserInfo, getUserName, hasHierarchyLink, hasLockSaveRights, isAutoKeyed, isBasedOn, isFlagSet, isForDM, isLocked, isLocked, isMasterTenant, isMboLockedByMe, isModified, isModified, isNew, isNull, isOptionGranted, isSelected, isZombie, lock, propagateKeyValue, rollbackToCheckpoint, select, setApplicationError, setApplicationRequired, setAutokeyFields, setCopyDefaults, setDeleted, setESigFieldModified, setFieldFlag, setFieldFlag, setFieldFlag, setFieldFlag, setFieldFlag, setFieldFlag, setFieldFlags, setFlag, setFlag, setFlags, setForDM, setIgnoreRecordLockCheck, setMLValue, setModified, setNewMbo, setPropagateKeyFlag, setPropagateKeyFlag, setReferencedMbo, setReferencedMbo, setValue, setValue, setValue, setValue, setValue, setValue, setValue, setValue, setValue, setValue, setValue, setValue, setValue, setValue, setValue, setValue, setValue, setValue, setValue, setValue, setValue, setValue, setValue, setValueNull, setValueNull, sigopGranted, sigopGranted, sigopGranted, sigOptionAccessAuthorized, smartFill, smartFind, smartFind, smartFind, smartFindByObjectName, smartFindByObjectName, smartFindByObjectNameDirect, startCheckpoint, thisToBeUpdated, toBeAdded, toBeDeleted, toBeSaved, toBeUpdated, toBeValidated, undelete, unlock, unselect, validate, validateAttributes

Methods inherited from interface com.ibm.tivoli.maximo.map.interfaces.GISable
getAddressString, getLatitudeY, getLongitudeX, hasCoords, isGISDataReadonly, saveGISData

Methods inherited from interface com.ibm.tivoli.maximo.map.interfaces.AutoLocatable
getAutolocateGeometry, getAutoLocateObject, getAutoLocateObject

Method Detail

editHistory

void editHistory()
          throws MXException,
                 java.rmi.RemoteException

Throws:: MXException; java.rmi.RemoteException
See Also:: Ticket.editHistory()

updateReportedAndAffectedUser

void updateReportedAndAffectedUser(java.lang.String dataAttribute,
                                   MboRemote lookupMbo)
                            throws MXException,
                                   java.rmi.RemoteException

Throws:: MXException; java.rmi.RemoteException
See Also:: Ticket.updateReportedAndAffectedUser(java.lang.String, psdi.mbo.MboRemote)

isTicketInEditHist

boolean isTicketInEditHist()
                    throws MXException,
                           java.rmi.RemoteException

Throws:: MXException; java.rmi.RemoteException
See Also:: Ticket.isTicketInEditHist()

startTimer

void startTimer()
         throws MXException,
                java.rmi.RemoteException

Throws:: MXException; java.rmi.RemoteException
See Also:: Ticket.startTimer()

stopTimer

void stopTimer()
        throws MXException,
               java.rmi.RemoteException

Throws:: MXException; java.rmi.RemoteException
See Also:: Ticket.stopTimer()

stopTimer

MboRemote stopTimer(java.util.Date finishdatetime,
                    boolean noStopTimerPopup)
             throws MXException,
                    java.rmi.RemoteException

Throws:: MXException; java.rmi.RemoteException
See Also:: Ticket.stopTimer()

stopTimer

MboRemote stopTimer(java.util.Date finishdatetime,
                    java.util.Date startDateTime,
                    boolean noStopTimerPopup)
             throws MXException,
                    java.rmi.RemoteException

Throws:: MXException; java.rmi.RemoteException
See Also:: Ticket.stopTimer()

createIncident

MboRemote createIncident()
                  throws MXException,
                         java.rmi.RemoteException

Throws:: MXException; java.rmi.RemoteException
See Also:: Ticket.createIncident()

createServiceRequest

MboRemote createServiceRequest()
                        throws MXException,
                               java.rmi.RemoteException

Throws:: MXException; java.rmi.RemoteException
See Also:: Ticket.createServiceRequest()

createSR

MboRemote createSR()
            throws MXException,
                   java.rmi.RemoteException

Throws:: MXException; java.rmi.RemoteException
See Also:: Ticket.createSR()

createProblem

MboRemote createProblem()
                 throws MXException,
                        java.rmi.RemoteException

Throws:: MXException; java.rmi.RemoteException
See Also:: Ticket.createProblem()

getFailListForReport

MboSetRemote getFailListForReport()
                           throws MXException,
                                  java.rmi.RemoteException

Throws:: MXException; java.rmi.RemoteException
See Also:: Ticket.getFailListForReport()

copyFailListToReportSet

void copyFailListToReportSet(MboSetRemote failListSet)
                      throws MXException,
                             java.rmi.RemoteException

Throws:: MXException; java.rmi.RemoteException
See Also:: Ticket.copyFailListToReportSet(psdi.mbo.MboSetRemote)

removeFailureReport

void removeFailureReport()
                  throws MXException,
                         java.rmi.RemoteException

Throws:: MXException; java.rmi.RemoteException
See Also:: Ticket.removeFailureReport()

applyTemplate

void applyTemplate(MboRemote template)
            throws java.rmi.RemoteException,
                   MXException

Throws:: java.rmi.RemoteException; MXException
See Also:: psdi.app.ticket.Ticket#applyTemplate()

applyOwner

void applyOwner(java.lang.String selectedValue)
         throws java.rmi.RemoteException,
                MXException

Throws:: java.rmi.RemoteException; MXException
See Also:: psdi.app.ticket.Ticket#applyOwner()

applyOwnerGroup

void applyOwnerGroup(java.lang.String selectedValue)
              throws java.rmi.RemoteException,
                     MXException

Throws:: java.rmi.RemoteException; MXException
See Also:: psdi.app.ticket.Ticket#applyOwnerGroup()

applyAssignedOwnerGroup

void applyAssignedOwnerGroup(java.lang.String selectedValue)
                      throws java.rmi.RemoteException,
                             MXException

Throws:: java.rmi.RemoteException; MXException

ownership

void ownership()
        throws java.rmi.RemoteException,
               MXException

Throws:: java.rmi.RemoteException; MXException
See Also:: Ticket.ownership()

createWorkorder

java.util.Vector createWorkorder()
                          throws MXException,
                                 java.rmi.RemoteException

Throws:: MXException; java.rmi.RemoteException
See Also:: Ticket.createWorkorder()

createWorkorder

java.util.Vector createWorkorder(MboSetRemote targetSet,
                                 boolean saveSet)
                          throws MXException,
                                 java.rmi.RemoteException

Throws:: MXException; java.rmi.RemoteException
See Also:: Ticket.createWorkorder(MboSetRemote, boolean)

createChange

java.util.Vector createChange()
                       throws MXException,
                              java.rmi.RemoteException

Throws:: MXException; java.rmi.RemoteException
See Also:: Ticket.createChange()

createRelease

java.util.Vector createRelease()
                        throws MXException,
                               java.rmi.RemoteException

Throws:: MXException; java.rmi.RemoteException
See Also:: Ticket.createRelease()

incrActLabCost
```
void incrActLabCost(double incrAmount)
             throws MXException,
                    java.rmi.RemoteException
```
Throws:

MXException

java.rmi.RemoteException

See Also:

WO.incrActLabCost(double incrAmount, boolean isOutsideCost)

incrActLabHrs
```
void incrActLabHrs(double incrAmount)
            throws MXException,
                   java.rmi.RemoteException
```
Throws:

MXException

java.rmi.RemoteException

See Also:

psdi.app.workorder.WO#incrActLabHrs(double incrAmount)

copyTicketToRelatedRecSet

void copyTicketToRelatedRecSet(MboSetRemote TicketSet)
                        throws MXException,
                               java.rmi.RemoteException

Throws:: MXException; java.rmi.RemoteException
See Also:: Ticket.copyTicketToRelatedRecSet(psdi.mbo.MboSetRemote)

copyWOToRelatedRecSet

void copyWOToRelatedRecSet(MboSetRemote WOSet)
                    throws MXException,
                           java.rmi.RemoteException

Throws:: MXException; java.rmi.RemoteException
See Also:: Ticket.copyWOToRelatedRecSet(psdi.mbo.MboSetRemote)

createSolution

MboRemote createSolution()
                  throws MXException,
                         java.rmi.RemoteException

Throws:: MXException; java.rmi.RemoteException
See Also:: Ticket.createSolution()

needPopupOnStopTimer

boolean needPopupOnStopTimer()
                      throws MXException,
                             java.rmi.RemoteException

Throws:: MXException; java.rmi.RemoteException
See Also:: Ticket.needPopupOnStopTimer()

clearClassification

void clearClassification()
                  throws java.rmi.RemoteException,
                         MXException

Throws:: java.rmi.RemoteException; MXException
See Also:: Ticket.clearClassification()

similarTickets

MboSetRemote similarTickets()
                     throws java.rmi.RemoteException,
                            MXException

Throws:: java.rmi.RemoteException; MXException
See Also:: Ticket.similarTickets()

ticketStatus

java.lang.String ticketStatus()
                       throws java.rmi.RemoteException,
                              MXException

Throws:: java.rmi.RemoteException; MXException
See Also:: Ticket.ticketStatus()

copyLaborToLabTransSet

void copyLaborToLabTransSet(MboSetRemote laborSet)
                     throws MXException,
                            java.rmi.RemoteException

Throws:: MXException; java.rmi.RemoteException
See Also:: Ticket.copyLaborToLabTransSet(psdi.mbo.MboSetRemote)

relateTickets

MboSetRemote relateTickets(MboSetRemote tkSet)
                    throws java.rmi.RemoteException,
                           MXException

Throws:: java.rmi.RemoteException; MXException
See Also:: psdi.app.ticket.Ticket#relateTickets(MboSet tkSet)

relateWorkorders

MboSetRemote relateWorkorders(MboSetRemote woSet)
                       throws java.rmi.RemoteException,
                              MXException

Throws:: java.rmi.RemoteException; MXException
See Also:: psdi.app.ticket.relateWorkorders(MboSetRemote woSet)

copyAssetsToMultiAsset

void copyAssetsToMultiAsset(AssetSetRemote assetSetRemote)
                     throws MXException,
                            java.rmi.RemoteException

Throws:: MXException; java.rmi.RemoteException
See Also:: Ticket.copyAssetsToMultiAsset(psdi.app.asset.AssetSetRemote)

copyLocationsToMultiAsset

void copyLocationsToMultiAsset(MboSetRemote locationSetRemote)
                        throws MXException,
                               java.rmi.RemoteException

Throws:: MXException; java.rmi.RemoteException
See Also:: Ticket.copyLocationsToMultiAsset(psdi.mbo.MboSetRemote)

copyCIsToMultiAsset

void copyCIsToMultiAsset(MboSetRemote ciSetRemote)
                  throws MXException,
                         java.rmi.RemoteException

Throws:: MXException; java.rmi.RemoteException
See Also:: Ticket.copyCIsToMultiAsset(psdi.mbo.MboSetRemote)

copyRouteStopsToMultiAsset

void copyRouteStopsToMultiAsset(MboSetRemote routestopSetRemote)
                         throws MXException,
                                java.rmi.RemoteException

Throws:: MXException; java.rmi.RemoteException
See Also:: Ticket.copyRouteStopsToMultiAsset(psdi.mbo.MboSetRemote)

copyCollectDetailsToMultiAsset

void copyCollectDetailsToMultiAsset(MboSetRemote collectionDetailsetRemote)
                             throws MXException,
                                    java.rmi.RemoteException

Throws:: MXException; java.rmi.RemoteException
See Also:: Ticket.copyCollectDetailsToMultiAsset(psdi.mbo.MboSetRemote)

checkMultiAssetLocCISite

void checkMultiAssetLocCISite(java.lang.String multiAssetSite)
                       throws MXException,
                              java.rmi.RemoteException

Throws:: MXException; java.rmi.RemoteException
See Also:: Ticket.checkMultiAssetLocCISite()

setLinearAssetFieldsReadOnly

void setLinearAssetFieldsReadOnly(MultiAssetLocCIRemote malocMbo,
                                  boolean readonlystate)
                           throws MXException,
                                  java.rmi.RemoteException

Throws:: MXException; java.rmi.RemoteException

clearLinearAssetFields

void clearLinearAssetFields(MultiAssetLocCIRemote malocMbo)
                     throws MXException,
                            java.rmi.RemoteException

Throws:: MXException; java.rmi.RemoteException

copyTicketFieldsToMultiAsset

void copyTicketFieldsToMultiAsset(MultiAssetLocCIRemote multiAssetMbo)
                           throws MXException,
                                  java.rmi.RemoteException

Throws:: MXException; java.rmi.RemoteException

allowSelfServiceSolutionAccess

boolean allowSelfServiceSolutionAccess()
                                throws java.rmi.RemoteException,
                                       MXException

Throws:: java.rmi.RemoteException; MXException

propagateRepairFacility

void propagateRepairFacility(MboRemote newWorkorder)
                      throws java.rmi.RemoteException,
                             MXException

Parameters:: newWorkorder -
Throws:: java.rmi.RemoteException; MXException
See Also:: Ticket.propagateRepairFacility(MboRemote)

canPropagateRepairFacility

boolean canPropagateRepairFacility(MboRemote newWorkorder)
                            throws java.rmi.RemoteException,
                                   MXException

Parameters:: newWorkorder -
Returns:
Throws:: java.rmi.RemoteException; MXException
See Also:: Ticket.canPropagateRepairFacility(MboRemote)

getTKServiceAddress

TKServiceAddressRemote getTKServiceAddress()
                                    throws MXException,
                                           java.rmi.RemoteException

Return the Ticket service address for the current Ticket

Throws:: MXException; java.rmi.RemoteException

updateServiceAddress

void updateServiceAddress()
                   throws MXException,
                          java.rmi.RemoteException

Throws:: MXException; java.rmi.RemoteException

canTemplateApply

void canTemplateApply()
               throws MXException,
                      java.rmi.RemoteException

Throws:: MXException; java.rmi.RemoteException

setDontSkipCreatePrimaryMALCI

void setDontSkipCreatePrimaryMALCI(boolean dontSkip)
                            throws MXException,
                                   java.rmi.RemoteException

Throws:: MXException; java.rmi.RemoteException
See Also:: Ticket.setDontSkipCreatePrimaryMALCI(boolean)

getDontSkipCreatePrimaryMALCI

boolean getDontSkipCreatePrimaryMALCI()
                               throws MXException,
                                      java.rmi.RemoteException

Throws:: MXException; java.rmi.RemoteException
See Also:: Ticket.getDontSkipCreatePrimaryMALCI()

Fields inherited from interface com.ibm.tivoli.maximo.srvad.app.common.AddressableMbo

Methods inherited from interface psdi.mbo.StatefulMboRemote

Methods inherited from interface psdi.common.action.AppActionInterface

Methods inherited from interface com.ibm.tivoli.maximo.srvad.app.common.AddressableMbo

Methods inherited from interface psdi.mbo.MboRemote

Methods inherited from interface com.ibm.tivoli.maximo.map.interfaces.GISable

Methods inherited from interface com.ibm.tivoli.maximo.map.interfaces.AutoLocatable

editHistory

updateReportedAndAffectedUser

isTicketInEditHist

startTimer

stopTimer

stopTimer

stopTimer

createIncident

createServiceRequest

createSR

createProblem

getFailListForReport

copyFailListToReportSet

removeFailureReport

applyTemplate

applyOwner

applyOwnerGroup

applyAssignedOwnerGroup

ownership

createWorkorder

createWorkorder

createChange

createRelease

incrActLabCost

incrActLabHrs

copyTicketToRelatedRecSet

copyWOToRelatedRecSet

createSolution

needPopupOnStopTimer

clearClassification

similarTickets

ticketStatus

copyLaborToLabTransSet

relateTickets

relateWorkorders

copyAssetsToMultiAsset

copyLocationsToMultiAsset

copyCIsToMultiAsset

copyRouteStopsToMultiAsset

copyCollectDetailsToMultiAsset

checkMultiAssetLocCISite

setLinearAssetFieldsReadOnly

clearLinearAssetFields

copyTicketFieldsToMultiAsset

allowSelfServiceSolutionAccess

propagateRepairFacility

canPropagateRepairFacility

getTKServiceAddress

updateServiceAddress

canTemplateApply

setDontSkipCreatePrimaryMALCI

getDontSkipCreatePrimaryMALCI