psdi.app.ticket

Class TicketService

java.lang.Object

psdi.server.AppService

psdi.app.ticket.TicketService

All Implemented Interfaces:

java.rmi.Remote, TicketServiceRemote, MboServerInterface, MaxRemoteProxy, AppServiceRemote, Dependable, Service, ServiceRemote, FixedLoggerNames, FixedLoggers

public class TicketService
extends AppService
implements TicketServiceRemote

TicketService class handles the classes in the TICKET package

Field Summary

Fields inherited from class psdi.server.AppService

currentState, dbManager, INIT, liveObjCount, load, LOAD, mxServer, name, RUN, running, stateCmdList, stateList, STOP, url

Fields inherited from interface psdi.util.logging.FixedLoggers

APPLOGGER, CRONTASKLOGGER, CRONTASKMGRLOGGER, CRONTASKMGRSQLLOGGER, DBCONNECTIONLOGGER, DDLOGGER, DMLOGGER, EVENTLOGGER, EXCEPTIONLOGGER, MAILLOGGER, MAXIMOLOGGER, MTLOGGER, NULLMBOPOINTER, SECURITY, SENDFAILEDLOGGER, SERVICELOGGER, SQLLOGGER

Fields inherited from interface psdi.util.logging.FixedLoggerNames

appenderPrefix, LOGGERNAME_APP, LOGGERNAME_CRONTASK, LOGGERNAME_CRONTASKMGR, LOGGERNAME_DBCONNECTION, LOGGERNAME_DD, LOGGERNAME_DM, LOGGERNAME_DMPREVIEW, LOGGERNAME_EVENT, LOGGERNAME_EXCEPTION, LOGGERNAME_MAIL, LOGGERNAME_MAXIMO, LOGGERNAME_MT, LOGGERNAME_NULLMBOPOINTER, LOGGERNAME_SECURITY, LOGGERNAME_SENDFAILED, LOGGERNAME_SERVICE, LOGGERNAME_SQL, LOGGERNAME_SQL_CRONTASKMGR, LOGGERNAME_TXN, loggerPrefix

Constructor Summary

Constructors

Constructor and Description
TicketService() Constructor
TicketService(MXServer mxServer) Constructor with a MXServer

Method Summary

Modifier and Type	Method and Description
void	applyOwner(MboRemote ticket, java.lang.String owner) Applies the selected owner to the current ticket.
void	applyOwnerGroup(MboRemote ticket, java.lang.String ownergroup) Applies the selected ownergroup to the current ticket.
void	changeStatus(TicketRemote ticket, java.lang.String status, java.util.Date date, java.lang.String memo) Service Method used to change status.
void	createIssueToSR(java.lang.String parent, java.lang.String description, java.lang.Integer order) create a new TKTEMPLATE in active status to SR
void	createNewWorkorder(TicketRemote ticket) Service method to create a workorder from the sr and set the SR to In Progress
MboRemote	createTicket(java.lang.String ticketClass, java.lang.String templateID, UserInfo userInfo)
void	createWorkorder(TicketRemote ticket, java.lang.String siteid) Service method to create a workorder from the sr.
void	destroy() Unregister event listeners.
MboSetRemote	getWorkLog(MboRemote ticket, java.lang.Boolean viewSR) Gets the work log entries for the current ticket.
void	init() Initialization
void	managerDomainGuestUser(java.lang.String addDomainList, java.lang.String removeDomainList, java.lang.String updateDomainList) add /remove/update domain to guest user configuration
void	managerEmailGuestUser(java.lang.String addEmailList, java.lang.String removeEmailList, java.lang.String updateEmailList) add /remove/ update email to guest user configuration
void	managerSpecifications(MboRemote tktemplate, java.lang.String addAttributeList, java.lang.String removeAttributeList, java.lang.String updateAttributeList, java.lang.String instructions) add /remove attributes to ticket template
void	reprocessTkTemplateSortOrder() set default sort order
void	updateTicketTemplate(MboRemote tktemplate, java.lang.String description, java.lang.Integer sortOrder) update a TKTEMPLATE

Methods inherited from class psdi.server.AppService

checkSecurity, configure, freeDBConnection, freeMboSet, getCriteria, getCriteriaList, getCurrentState, getDBConnection, getLiveObjCount, getLoad, getMaximoDD, getMaxVar, getMboSet, getMXServer, getName, getProfile, getProxy, getSchemaOwner, getServiceInfo, getServiceLogger, getSetForRelationship, getSetFromKeys, getStateCmdList, getStateList, getURL, initCriteriaList, isAppService, isRunning, isSingletonService, restart, setName, setProxy, setRunning, setURL, verifyUser, verifyUser

Methods inherited from class java.lang.Object

clone, equals, finalize, getClass, hashCode, notify, notifyAll, toString, wait, wait, wait

Methods inherited from interface psdi.server.AppServiceRemote

checkSecurity, getCriteria, getCurrentState, getLiveObjCount, getMboSet, getName, getSchemaOwner, getSetForRelationship, getSetFromKeys, getStateCmdList, getStateList, getURL, verifyUser, verifyUser

Methods inherited from interface psdi.server.ServiceRemote

isAppService, isSingletonService, restart

Constructor Detail

TicketService

public TicketService()
              throws java.rmi.RemoteException

Constructor

Throws:

java.rmi.RemoteException

TicketService

public TicketService(MXServer mxServer)
              throws java.rmi.RemoteException

Constructor with a MXServer

Parameters:

mxServer - the "Server Environment" this Service is being created in.

Throws:

java.rmi.RemoteException

Method Detail

init

public void init()

Initialization

Specified by:

init in interface Service

Overrides:

init in class AppService

See Also:

PostCommitUpdateWorkView

destroy

public void destroy()

Unregister event listeners.

Specified by:

destroy in interface Service

Overrides:

destroy in class AppService

See Also:

AppService.destroy(), PostCommitUpdateWorkView

changeStatus

public void changeStatus(TicketRemote ticket,
                         java.lang.String status,
                         java.util.Date date,
                         java.lang.String memo)
                  throws MXException,
                         java.rmi.RemoteException

Service Method used to change status.

Specified by:

changeStatus in interface TicketServiceRemote

Parameters:

ticket - Ticket Mbo. Incidents and SRs are Tickets.

status - The new status

date - The date of the status change. Defaults to the current date/time if null.

memo - The status change memo.

Throws:

MXException

java.rmi.RemoteException

See Also:

throws MXException, RemoteException

createNewWorkorder

public void createNewWorkorder(TicketRemote ticket)
                        throws MXException,
                               java.rmi.RemoteException

Service method to create a workorder from the sr and set the SR to In Progress

Parameters:

ticket - Ticket Mbo. Incidents and SRs are Tickets.

Throws:

MXException

java.rmi.RemoteException

createWorkorder

public void createWorkorder(TicketRemote ticket,
                            java.lang.String siteid)
                     throws MXException,
                            java.rmi.RemoteException

Service method to create a workorder from the sr.

Specified by:

createWorkorder in interface TicketServiceRemote

Parameters:

ticket - Ticket Mbo. Incidents and SRs are Tickets.

Throws:

MXException

java.rmi.RemoteException

getWorkLog

public MboSetRemote getWorkLog(MboRemote ticket,
                               java.lang.Boolean viewSR)
                        throws MXException,
                               java.rmi.RemoteException

Gets the work log entries for the current ticket.

Specified by:

getWorkLog in interface TicketServiceRemote

Returns:

worklogSet

Throws:

MXException

java.rmi.RemoteException

createIssueToSR

public void createIssueToSR(java.lang.String parent,
                            java.lang.String description,
                            java.lang.Integer order)
                     throws MXException,
                            java.rmi.RemoteException

create a new TKTEMPLATE in active status to SR

Parameters:

description - - Ticket Template description

parent - - Ticket Template parent

order - - Ticket Template sort order

Throws:

MXException

java.rmi.RemoteException

updateTicketTemplate

public void updateTicketTemplate(MboRemote tktemplate,
                                 java.lang.String description,
                                 java.lang.Integer sortOrder)
                          throws MXException,
                                 java.rmi.RemoteException

update a TKTEMPLATE

Parameters:

description - - Ticket Template description

order - - Ticket Template sort order

Throws:

MXException

java.rmi.RemoteException

managerSpecifications

public void managerSpecifications(MboRemote tktemplate,
                                  java.lang.String addAttributeList,
                                  java.lang.String removeAttributeList,
                                  java.lang.String updateAttributeList,
                                  java.lang.String instructions)
                           throws MXException,
                                  java.rmi.RemoteException

add /remove attributes to ticket template

Parameters:

tkTemplateSpecMap - must be like this add:assetattrid,remove:tktemplatespecid

Throws:

MXException

java.rmi.RemoteException

applyOwner

public void applyOwner(MboRemote ticket,
                       java.lang.String owner)
                throws MXException,
                       java.rmi.RemoteException

Applies the selected owner to the current ticket.

Parameters:

wo -

owner -

Throws:

MXException

java.rmi.RemoteException

applyOwnerGroup

public void applyOwnerGroup(MboRemote ticket,
                            java.lang.String ownergroup)
                     throws MXException,
                            java.rmi.RemoteException

Applies the selected ownergroup to the current ticket.

Parameters:

wo -

ownergroup -

Throws:

MXException

java.rmi.RemoteException

reprocessTkTemplateSortOrder

public void reprocessTkTemplateSortOrder()
                                  throws MXException,
                                         java.rmi.RemoteException

set default sort order

Throws:

MXException

java.rmi.RemoteException

managerDomainGuestUser

public void managerDomainGuestUser(java.lang.String addDomainList,
                                   java.lang.String removeDomainList,
                                   java.lang.String updateDomainList)
                            throws MXException,
                                   java.rmi.RemoteException

add /remove/update domain to guest user configuration

Throws:

MXException

java.rmi.RemoteException

managerEmailGuestUser

public void managerEmailGuestUser(java.lang.String addEmailList,
                                  java.lang.String removeEmailList,
                                  java.lang.String updateEmailList)
                           throws MXException,
                                  java.rmi.RemoteException

add /remove/ update email to guest user configuration

Throws:

MXException

java.rmi.RemoteException

createTicket

public MboRemote createTicket(java.lang.String ticketClass,
                              java.lang.String templateID,
                              UserInfo userInfo)
                       throws MXException,
                              java.rmi.RemoteException

Throws:

MXException

java.rmi.RemoteException