psdi.app.ticket

Interface TicketServiceRemote

All Superinterfaces:

AppServiceRemote, java.rmi.Remote, ServiceRemote

All Known Implementing Classes:

TicketService

public interface TicketServiceRemote
extends AppServiceRemote

Method Summary

Modifier and Type	Method and Description
void	changeStatus(TicketRemote ticket, java.lang.String status, java.util.Date date, java.lang.String memo)
void	createWorkorder(TicketRemote ticket, java.lang.String siteid) Service method to create a workorder from the sr.
MboSetRemote	getWorkLog(MboRemote ticket, java.lang.Boolean viewSR) Gets the work log entries for the current ticket.

Methods inherited from interface psdi.server.AppServiceRemote

checkSecurity, getCriteria, getCurrentState, getLiveObjCount, getMboSet, getName, getSchemaOwner, getSetForRelationship, getSetFromKeys, getStateCmdList, getStateList, getURL, verifyUser, verifyUser

Methods inherited from interface psdi.server.ServiceRemote

isAppService, isSingletonService, restart

Method Detail

changeStatus

void changeStatus(TicketRemote ticket,
                  java.lang.String status,
                  java.util.Date date,
                  java.lang.String memo)
           throws MXException,
                  java.rmi.RemoteException

Throws:

MXException

java.rmi.RemoteException

See Also:

throws MXException, RemoteException

createWorkorder

void createWorkorder(TicketRemote ticket,
                     java.lang.String siteid)
              throws MXException,
                     java.rmi.RemoteException

Service method to create a workorder from the sr.

Parameters:

ticket - Ticket Mbo. Incidents and SRs are Tickets.

Throws:

MXException

java.rmi.RemoteException

getWorkLog

MboSetRemote getWorkLog(MboRemote ticket,
                        java.lang.Boolean viewSR)
                 throws MXException,
                        java.rmi.RemoteException

Gets the work log entries for the current ticket.

Throws:

MXException

java.rmi.RemoteException