public class SR extends Ticket implements SRRemote
See ticket Package description.
This is a system level object.
Key Attributes and Attributes See Ticket
CREATEWOMULTI_CHILD, CREATEWOMULTI_MULTI, CREATEWOMULTI_NONE, CREATEWOMULTI_TASK, CREATEWOMULTI_TOPLEVEL, MULTIASSET_SITE_ERRORKEYonListTab, statusChangeButtonSigoption, targetStatusOptionMULTILANGCOPY, phantomList, phantomQueueADDRESSABLE_SERVICEADDRESS_REL, NPADDRESSCODE_ATTRNAME, NPADDRESSDESC_ATTRNAME, NPADDRESSLONGDESC_ATTRNAME, SERVICEADDRESS_NATIVE_RELATIONSHIPNAMEALLROWS, CHANGEDBY_USER, COUNT_ADDITIONS, COUNT_AFTERSAVE, COUNT_DATABASE, COUNT_DELETED, COUNT_EXISTING, DBCONFIG, DELAYVALIDATION, DELAYVALIDATIONONLY, DISCARDABLE, GOTCOMPLETEWHERE, HIDDEN, NO_RELATEDMBOS_OF_OWNERSCHILDREN_FETCH, NOACCESSCHECK, NOACTION, NOADD, NOCOMMIT, NODELETE, NONE, NOOVERWRITE, NOSAVE, NOSETVALUE, NOUPDATE, NOVALIDATION, NOVALIDATION_AND_NOACTION, NOVALIDATION_AND_NOACTION_ALLOWCROSSOVER, READONLY, REBUILD, REQUIRED, SAMEVALUEVALIDATION, SETBYPARENT, USER| Constructor and Description |
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SR(MboSet ms)
Constructs the SR object.
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| Modifier and Type | Method and Description |
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void |
add()
Sets default values for a new Ticket
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void |
generateAutoKey()
Allows the generation of autokeys.
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java.lang.String |
getStatusListName()
Gets the name of the status value list for SR.
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void |
newWorkLog()
Creates a new WorkLog record, called from the self service viewsr app.
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protected void |
save()
Actions that are performed when a Ticket is saved.
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allowSelfServiceSolutionAccess, applyAssetLoc, applyAssignedOwnerGroup, applyOwner, applyOwnerGroup, applyTemplate, appValidate, calcGLAccount, canDelete, canDeleteAttachedDocs, canEditRelatedSet, canPropagateRepairFacility, canTemplateApply, changeStatus, checkForFollowups, checkMultiAssetLocCISite, checkOrigIsFollowup, clearClassification, clearLinearAssetFields, copyAssetsToMultiAsset, copyCIsToMultiAsset, copyCollectDetailsToMultiAsset, copyFailListToReportSet, copyLaborToLabTransSet, copyLocationsToMultiAsset, copyRouteStopsToMultiAsset, copyTicketFieldsToMultiAsset, copyTicketToRelatedRecSet, copyWOToRelatedRecSet, createAssociatedTKSA, createChange, createChange, createIncident, createIncident, createPrimaryMultiAssetRecord, createProblem, createProblem, createRelease, createRelease, createServiceRequest, createServiceRequest, createSolution, createSR, createSR, createWorkorder, createWorkorder, createWorkorder, delete, doClassificationCreate, duplicate, editHistory, findTkSite, getActivityBasedOnWonum, getAddressString, getAutolocateGeometry, getAutoLocateObject, getAutoLocateObject, getDontSkipCreatePrimaryMALCI, getFailListForReport, getIncludeFilterBy, getLatitudeY, getLocForAsset, getLongitudeX, getProcess, getRecordMboName, getServiceAddress, getStatusHandler, getStatusHistory, getTKServiceAddress, getTopOriginator, getValidateOrder, getWOClassDescription, hasActuals, hasCoords, hasServiceAddress, incrActLabCost, incrActLabHrs, init, initFieldFlagsOnMbo, initRelationship, isGISDataReadonly, isTicketInEditHist, modify, needPopupOnStopTimer, ownership, propagateRepairFacility, relateTickets, relateWorkorders, removeFailureReport, saveGISData, setDontSkipCreatePrimaryMALCI, setLinearAssetFieldsReadOnly, setmultiassetrecord, setRelatedMboEditibility, setRelatedSetEditibilityFlags, similarTickets, skipCopyField, startTimer, stopTimer, stopTimer, stopTimer, ticketStatus, tkChangeMaxStatus, toIncludeFilterBy, updateOriginator, updateReportedAndAffectedUser, updateServiceAddress, updateWorkviewcanChangeMaxStatus, canChangeStatus, canChangeStatus, canChangeStatus, changeMaxStatus, changeMaxStatus, changeStatus, changeStatus, checkForOpenStatus, checkStatusChangeAuthorization, filterByValidStatusList, fireEvent, getInternalStatus, getOnListTab, getOverridePVStatusException, getStatusChangeButtonSigoption, getStatusList, getTargetStatusOption, getValidStatusList, setOnListTab, setOverridePVStatusException, setStatusChangeButtonSigoption, setTargetStatusOption, statusToOptionNameaddMboSetForRequiredCheck, addToDeleteForInsertList, andEvaluateConditions, blindCopy, checkFieldAccess, checkMethodAccess, checkMethodAccess, checkQualifiedRestriction, checkRecordLock, checkSiteOrgAccessForSave, clear, clearRelatedSets, clearRelatedSets, commit, copy, copy, copy, copyFake, copyValue, copyValue, createComm, delete, deleteDoclinks, determineRequiredFieldsFromERM, enableMethod, evaluateCondition, evaluateCondition, evaluateCtrlConditions, evaluateCtrlConditions, evaluateRestriction, excludeObjectForPropagate, findAllNullRequiredFields, generateContentUID, getAlwaysFlags, getAttrRestrictionFlag, getAttrRestrictions, getBoolean, getByte, getBytes, getCheckpoint, getClientLocale, getClientTimeZone, getCommLogOwnerNameAndUniqueId, getCondition, getDatabaseValue, getDate, getDeleteForInsertList, getDocLinksCount, getDomainFilterWhere, getDomainIDs, getDouble, getESId, getExistingMboSet, getFetchIndex, getFieldExceptions, getFlags, getFloat, getIgnoreLockCheck, getInitialValue, getInsertCompanySetId, getInsertItemSetId, getInsertOrganization, getInsertOrgForSite, getInsertSite, getInstanciatedMboSet, getInstanciatedMboValue, getInt, getIntegrationService, getKeyValue, getLanguageRecordRowStamp, getLinesRelationship, getList, getLockedByDisplayName, getLockedByUserID, getLong, getMatchingAttr, getMatchingAttr, getMatchingAttrs, getMaxMessage, getMboCtx, getMboData, getMboDataSet, getMboForAttribute, getMboForAttributeStatic, getMboInitialValue, getMboList, getMboLogger, getMboRecordData, getMboServer, getMboSet, getMboSet, getMboSet, getMboSetInfo, getMboSetInfo, getMboValue, getMboValueData, getMboValueData, getMboValueData, getMboValueDataForDownload, getMboValueInfoStatic, getMboValueInfoStatic, getMessage, getMessage, getMessage, getMessage, getMXTransaction, getName, getOrgForGL, getOrgSiteForMaxvar, getOwner, getProfile, getPropagateKeyFlag, getProxy, getRecordIdentifer, getRecordType, getRelatedSets, getRelatedWhere, getRelatedWhere, getRelationshipNameToLangTable, getResourceName, getRowRestrictionFlag, getRowStamp, getRowStampObject, getSecurityLogger, getSiteOrg, getSqlLogger, getString, getString, getStringInBaseLanguage, getStringInSpecificLocale, getStringTransparent, getSynonymValueWhere, getTenantId, getTenantIdForNoMboRecordData, getThisMboSet, getTranslator, getUniqueIdentifer, getUniqueIDName, getUniqueIDValue, getUniqueLanguageIDRecord, getUserInfo, getUserName, hasFieldAccess, hasHierarchyLink, hasLockSaveRights, hasRelatedQbe, hasUniqueID, isApiBatchError, isAppLockEnabled, isAutoKeyed, isBasedOn, isChangeByUserWhenSetFromLookup, isDuringInit, isEAuditFieldModified, isESigFieldModified, isFlagSet, isForDM, isLocked, isLocked, isLockedByMe, isMasterTenant, isMboLockedByMe, isModified, isModified, isNew, isNoSql, isNull, isOptionGranted, isSelected, isSkipCopyField, isValid, isZombie, lock, moveFieldFlagsToMboValue, needCallInitFieldFlag, orEvaluateConditions, propagateKeyValue, removeCtx, removeRelatedSet, resolveNoSqlWhere, rollbackToCheckpoint, select, setAppDefaultValue, setApplicationError, setApplicationRequired, setAutokeyFields, setCopyDefaults, setDatabaseDefaultValues, setDatabaseDefaultValues, setDefaultValue, setDefaultValues, setDeleted, setDuringInit, setEAuditFieldModified, setESId, setESigFieldModified, setFetchIndex, setFieldFlag, setFieldFlag, setFieldFlag, setFieldFlag, setFieldFlag, setFieldFlag, setFieldFlags, setFlag, setFlag, setFlags, setForDM, setHierarchyLink, setIgnoreRecordLockCheck, setLangCodeDefault, setMboCtx, setMLValue, setModified, setModifiedForIntegrationOnly, setNewMbo, setNoSql, setPropagateKeyFlag, setPropagateKeyFlag, setProxy, setReadonlyWhenParentIsReadonly, setRecordType, setReferencedMbo, setReferencedMbo, setResolveNoSqlWhere, setResourceName, setTenantIdForNoMboRecordData, setUniqueIDValue, setValue, setValue, setValue, setValue, setValue, setValue, setValue, setValue, setValue, setValue, setValue, setValue, setValue, setValue, setValue, setValue, setValue, setValue, setValue, setValue, setValue, setValue, setValue, setValueFromSequence, setValueNull, setValueNull, sigopGranted, sigopGranted, sigopGranted, sigopGranted, sigOptionAccessAuthorized, smartFill, smartFind, smartFind, smartFind, smartFindByObjectName, smartFindByObjectName, smartFindByObjectNameDirect, startCheckpoint, thisToBeUpdated, throwRequiredException, toBeAdded, toBeDeleted, toBeSaved, toBeUpdated, toBeValidated, undelete, undeleteDoclinks, unlock, unselect, useDataSecurity, validate, validateAttributes, validateKeyUniqueness, valueChangedclone, equals, finalize, getClass, hashCode, notify, notifyAll, toString, wait, wait, waitallowSelfServiceSolutionAccess, applyAssignedOwnerGroup, applyOwner, applyOwnerGroup, applyTemplate, canPropagateRepairFacility, canTemplateApply, checkMultiAssetLocCISite, clearClassification, clearLinearAssetFields, copyAssetsToMultiAsset, copyCIsToMultiAsset, copyCollectDetailsToMultiAsset, copyFailListToReportSet, copyLaborToLabTransSet, copyLocationsToMultiAsset, copyRouteStopsToMultiAsset, copyTicketFieldsToMultiAsset, copyTicketToRelatedRecSet, copyWOToRelatedRecSet, createChange, createIncident, createProblem, createRelease, createServiceRequest, createSolution, createSR, createWorkorder, createWorkorder, editHistory, getDontSkipCreatePrimaryMALCI, getFailListForReport, getTKServiceAddress, incrActLabCost, incrActLabHrs, isTicketInEditHist, needPopupOnStopTimer, ownership, propagateRepairFacility, relateTickets, relateWorkorders, removeFailureReport, setDontSkipCreatePrimaryMALCI, setLinearAssetFieldsReadOnly, similarTickets, startTimer, stopTimer, stopTimer, stopTimer, ticketStatus, updateReportedAndAffectedUser, updateServiceAddresscanChangeMaxStatus, canChangeStatus, canChangeStatus, canDeleteAttachedDocs, changeMaxStatus, changeMaxStatus, changeStatus, changeStatus, changeStatus, checkForOpenStatus, getInternalStatus, getOnListTab, getOverridePVStatusException, getStatusChangeButtonSigoption, getStatusList, getTargetStatusOption, getValidStatusList, setOnListTab, setOverridePVStatusException, setStatusChangeButtonSigoption, setTargetStatusOptioncreateChange, createIncident, createProblem, createRelease, createServiceRequest, createWorkordergetServiceAddress, hasServiceAddressaddMboSetForRequiredCheck, addToDeleteForInsertList, blindCopy, checkMethodAccess, clear, copy, copy, copy, copyFake, copyValue, copyValue, createComm, delete, delete, duplicate, evaluateCondition, evaluateCtrlConditions, evaluateCtrlConditions, excludeObjectForPropagate, getBoolean, getByte, getBytes, getCommLogOwnerNameAndUniqueId, getDatabaseValue, getDate, getDeleteForInsertList, getDocLinksCount, getDomainIDs, getDouble, getExistingMboSet, getFlags, getFloat, getIgnoreLockCheck, getInitialValue, getInsertCompanySetId, getInsertItemSetId, getInsertOrganization, getInsertSite, getInt, getKeyValue, getLinesRelationship, getList, getLockedByDisplayName, getLong, getMatchingAttr, getMatchingAttr, getMatchingAttrs, getMaxMessage, getMboData, getMboDataSet, getMboInitialValue, getMboList, getMboSet, getMboSet, getMboSet, getMboValueData, getMboValueData, getMboValueData, getMboValueDataForDownload, getMboValueInfoStatic, getMboValueInfoStatic, getMessage, getMessage, getMessage, getMessage, getMXTransaction, getName, getOrgForGL, getOrgSiteForMaxvar, getOwner, getPropagateKeyFlag, getRecordIdentifer, getSiteOrg, getString, getString, getStringInBaseLanguage, getStringInSpecificLocale, getStringTransparent, getThisMboSet, getUniqueIDName, getUniqueIDValue, getUserInfo, getUserName, hasHierarchyLink, hasLockSaveRights, isAutoKeyed, isBasedOn, isFlagSet, isForDM, isLocked, isLocked, isMasterTenant, isMboLockedByMe, isModified, isModified, isNew, isNull, isOptionGranted, isSelected, isZombie, lock, propagateKeyValue, rollbackToCheckpoint, select, setApplicationError, setApplicationRequired, setAutokeyFields, setCopyDefaults, setDeleted, setESigFieldModified, setFieldFlag, setFieldFlag, setFieldFlag, setFieldFlag, setFieldFlag, setFieldFlag, setFieldFlags, setFlag, setFlag, setFlags, setForDM, setIgnoreRecordLockCheck, setMLValue, setModified, setNewMbo, setPropagateKeyFlag, setPropagateKeyFlag, setReferencedMbo, setReferencedMbo, setValue, setValue, setValue, setValue, setValue, setValue, setValue, setValue, setValue, setValue, setValue, setValue, setValue, setValue, setValue, setValue, setValue, setValue, setValue, setValue, setValue, setValue, setValue, setValueNull, setValueNull, sigopGranted, sigopGranted, sigopGranted, sigOptionAccessAuthorized, smartFill, smartFind, smartFind, smartFind, smartFindByObjectName, smartFindByObjectName, smartFindByObjectNameDirect, startCheckpoint, thisToBeUpdated, toBeAdded, toBeDeleted, toBeSaved, toBeUpdated, toBeValidated, undelete, unlock, unselect, validate, validateAttributesgetAddressString, getLatitudeY, getLongitudeX, hasCoords, isGISDataReadonly, saveGISDatagetAutolocateGeometry, getAutoLocateObject, getAutoLocateObjectpublic SR(MboSet ms) throws MXException, java.rmi.RemoteException
ms - the SR MboSet.MXExceptionjava.rmi.RemoteExceptionpublic java.lang.String getStatusListName()
getStatusListName in interface StatefulMboRemotegetStatusListName in class Ticketpublic void add()
throws MXException,
java.rmi.RemoteException
Ticketadd in interface MboRemoteadd in class TicketMXExceptionjava.rmi.RemoteExceptionprotected void save()
throws MXException,
java.rmi.RemoteException
save in class TicketMXExceptionjava.rmi.RemoteExceptionpublic void generateAutoKey()
throws java.rmi.RemoteException,
MXException
generateAutoKey in interface MboRemotegenerateAutoKey in class Mbonone - MXAccessException - (access, CantGenAutoKey) The autokey could not be generated.java.rmi.RemoteExceptionMXExceptionMbo.generateAutoKey()public void newWorkLog()
throws MXException,
java.rmi.RemoteException
newWorkLog in interface SRRemoteMXExceptionjava.rmi.RemoteExceptionpsdi.app.ticket.WorkLog#newWorkLog()